MTN Nigeria - The biggest telecommunications in Nigeria by subscriber base
POSITION : Technical Systems Support Engineer
DESCRIPTION
Responsible for the administration of In-House and Vendor supplied applications and the maintenance, support and upgrades thereof.
Involved in the investigation and analysis of user problems and application bugs with subsequent problem resolution and technical testing of patches.
The job also requires responsibility of the security of data and the technical architecture in which the applications are hosted.
SLA compliance with regards to user support (quick turnaround times on logged calls)
Setup and execute technical test plans for application changes, new deployment and upgrades
Keep all application documentation updated at all times
Construct a proactive maintenance cycle per application
Reconcile data flow via application interfaces i.e. MAPS data from network systems and planning data
Keep abreast of business process changes and communicate these to team members
A sound understanding of the existing software applications and interfaces
Adhere to all TSS Policies and Standards
Administration of user security and access levels
Monitor application performance and interact with technical teams to resolve performance issues
Programming Skills:
PL/SQL and standard SQL
Administration functions
User security
Application monitoring
Specific application functionalities
Education
BSc - Computer Science or related field from a reputable institution or
IT Certifications
Experience:
Application administration within the Telecommunications sector
Technical architecture of applications including:
Hardware dependency and
Data models
Oracle PL/SQL Proficiency and relational database
Knowledge of BSS/ MSS Architecture
Technical report writing experience & Excel
Basic XML & UNIX
Basic knowledge of IIS Internet Information
Training:
Formal training in application architecture principles, technology architecture and systems integration.
Specific training on functional business processes
User security training
Job Conditions:
Normal open office planning
Work within a multicultural, diverse and dynamic start-up environment.
Projects and constraints may require overtime and weekend work
Sorry the application deadline for this job has elapsed
Disclaimer: Though we make every effort to verify the authenticity of our posts, We're in no way affiliated
to any of these companies whose vacancies we publish. Note : Do not pay any fees to Employers for recruitment. To report and to view a list of fake recruiters in Nigeria, .
Click Here
