Engineering Vacancy at MTN Nigeria

 Employment Nigeria 07-Jul-2017 LAGOS , Engineering   IT and Telecoms  

MTN Nigeria - The biggest  telecommunications in Nigeria by subscriber base

POSITION : Technical Systems Support Engineer

DESCRIPTION

  • Responsible for the administration of In-House and Vendor supplied applications and the maintenance, support and upgrades thereof.
  • Involved in the investigation and analysis of user problems and application bugs with subsequent problem resolution and technical testing of patches.
  • The job also requires responsibility of the security of data and the technical architecture in which the applications are hosted.
  • SLA compliance with regards to user support (quick turnaround times on logged calls)
  • Setup and execute technical test plans for application changes, new deployment and upgrades
  • Keep all application documentation updated at all times
  • Construct a proactive maintenance cycle per application
  • Reconcile data flow via application interfaces i.e. MAPS data from network systems and planning data
  • Keep abreast of business process changes and communicate these to team members
  • A sound understanding of the existing software applications and interfaces
  • Adhere to all TSS Policies and Standards
  • Administration of user security and access levels
  • Monitor application performance and interact with technical teams to resolve performance issues

Programming Skills:

  • PL/SQL and standard SQL
  • Administration functions
  • User security
  • Application monitoring
  • Specific application functionalities

Education

  • BSc - Computer Science or related field from a reputable institution or
  • IT Certifications

Experience:

  • Application administration within the Telecommunications sector
  • Technical architecture of applications including:
    • Hardware dependency and
    • Data models
    • Oracle PL/SQL Proficiency and relational database
    • Knowledge of BSS/ MSS Architecture
    • Technical report writing experience & Excel
    • Basic XML & UNIX
    • Basic knowledge of IIS Internet Information

Training:

  • Formal training in application architecture principles, technology architecture and systems integration.
  • Specific training on functional business processes
  • User security training

Job Conditions:

  • Normal open office planning
  • Work within a multicultural, diverse and dynamic start-up environment.
  • Projects and constraints may require overtime and weekend work


Sorry the application deadline for this job has elapsed



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