Follow up on billing and ensure that allocation is done properly and appropriate rates are applied
Ensure daily revenue is posted timely and correctly and that all statistical information are correct
Follow up on outstanding balances and ensure that payments are made to reduce debts or to avoid loss of revenue
Check reconciliations in order to ensure that discrepancies are rectified and banking is done appropriately
Authorize all Front Office voids at the discretion of the Assistant General Manager
Maintain Standard Operating Procedures for the Reception department
Communicate with all front of house team members and ensure optimum occupancy and average room rate to maximize revenue
Ensure lively and informative briefings are conducted with the team at the start of each shift
Develop and motivate the staff in order to achieve high levels of productivity
Ensure the team members are looking presentable with clean, ironed uniforms at all times and that team members are wearing name badges at all times
Ensure company policies and procedures are understood and adhered to by the team members at all times
Aware of daily arrivals and to ensure proper planning is in place to ensure guest expectations are met
Work closely with the Executive Housekeeper to ensure consistency of communication is maintained (room moves, out of order rooms, rooms available for sale, etc...)
Ensure VIP are recognised and rooms are allocated and checked by the Duty Manager/Hotel Supervisor
Prepare daily, weekly and end of month reports and any other statistical information as required
Responsible for the preparation of statistical performance and forecast on a weekly and/or monthly basis and to assist in the preparation for the front office department
Monitor application of credit facilities and special rates to avoid financial loss
Ensure high standards of customer service are observed at all times
How To Apply
Candidates should send their CV's to: jobsfahrenheithospitality@gmail.com with the subject of the email as the position applied for.
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