Vacancy for Regional Field Team Lead at e.Stream Networks Limited
Employment Nigeria
05-Aug-2017
LAGOS ,
Engineering
e.Stream Networks Limited a licensed broadband communications servcie provider
POSITION : Regional Field Team Lead
DESCRIPTION
Responsible for the coordination of deployment, troubleshooting and maintenance of various communication equipment (VSAT and Radio) within its region and also proper documentation of day-to-day activities.
Responsibilities
- Assist the Service Deployment manager to achieve the corporate objectives
- Attend project & departmental meetings
- Provide inputs to the departmental annual budget
- Provide technological innovation to deploy services which are cost effective.
Technical / Analysis and Problem Solving:
- Ensures that issues escalated are resolved within agreed OLA
- Ensures 90% implementation of Maintenance plan
- Ensures that surveys carried out by FSE are 90% accurate
- Ensures that there is no course to revisit sites deployed within 6month.
- Provide technical solutions to network issues escalated to the 2nd level.
Leadership:
- Team lead for special deployment projects
- Training & knowledge sharing for FSE and Riggers
- Responsible for scheduling and implementing annual maintenance on the remote sites.
Interpersonal, Relationship Management & Collaboration:
- Liaise with 3rd party vendors to deliver projects
- Establish and maintain good working relationships with other departments, teams and Clients
Communication:
- Escalate service impacting issues outside span of control to the Service Deployment Manager.
- Deliver weekly reports on the status deployment
- Generate and submit periodic project and operational reports to the Service Deployment Manager for informed decision making
Customer Focus:
- Timely response to customer complaint
- Prompt resolution of 2nd level issues
Financial Management:
- Recommend & Implement cost saving initiatives
Requirements
Education & Work Experience:
- RF engineering experience working in the telecoms industry.
- Affiliation with relevant professional bodies
- Bachelor’s degree in Computer Engineering, Electrical Electronics Engineering or related field
- Minimum of 5 years work experience in a relevant role.
Competency, Skills & Certifications:
- Certification in CCNA, CWNA
- IOM (Idirect Operations Maintenance)
- GVF (510, 520)
- Relationship & People Management
KPIs:
- Quality of deployment without recourse to revisit site
- Prompt resolution of 2nd level issues less than 10hrs across the country.
- 10% cost savings on deployment
Working Conditions:
- The incumbent may be required to sit in cold (air conditioned) rooms for a long time.
- The incumbent may be required to travel out of station often.
Physical Requirement:
- This position requires physical and mental strength
Direct Reports:
- Field Service Engineers and Riggers.
Sorry the application deadline for this job has elapsed
