Manager, Network Operations at e.Stream Networks Limited

Employment Nigeria 15-Jul-2017 LAGOS , Engineering

e.Stream Networks Limited a licensed broadband communications servcie provider

POSITION : Network Operations Manager

DESCRIPTION

Responsible for managing the network operations team to ensure service quality and network efficiency.
Responsible for monitoring and maintaining the e.Stream networks and platforms and for keeping it up and running while meeting industry standards.
Also responsible for supporting all eStream internet and VPN clients at second level.
Be supporting includes, VPN, VSAT, Microwave Radio, Fiber, MPLS VPNs

Responsibilities

Provide direction and clear, tactical and strategic goals for the NOC related to functions, capabilities, and capacity
Be informed on latest developments and update corporate knowledge of technology trends as it affect the company business

Technical / Analysis and Problem Solving:

Ensure that hardware and software systems are fully deployed, implemented and functioning.
Regular training of Service Desk team members for effective 1st level troubleshooting
Ensure scheduled maintenance are carried out
Ensure all resolvable issues (within the control of the department) are resolved within the specified OLA time.

Leadership:

Manage a team of NOC resources that support the global monitoring of infrastructure systems and applications on a 24x7x365 basis.
Ensure team maintains and updates knowledge base related to supported applications

Interpersonal, Relationship Management & Collaboration:

Establish and maintain good working relationships with other departments, teams and Clients

Communication:

Deliver project reports to the chief technical officer
Escalate unresolvable issues (not within control) to service/equipment providers e.g. unresolvable issues with VSAT to TAC

Customer Focus:

Ensure adherence to customer specification and SLA
Prompt resolution of 2nd level issues

Financial Management:

Develop annual budget for the department

Requirements

Degree in Information Technology, Computer Science, Electrical Electronics Engineering or related field
7 years work experience in a relevant role.
Network experience in an ISP environment or a systems integration company with specialization in enterprise and service provider routing and switching solutions.
Affiliation with relevant professional bodies

Competency, Skills & Certifications:

CFOT Certification
RF Technology Skills
Leadership
Relationship & People Management
Certification in CCNP Routing & Switching/Service Provider
Enterprise Network Design Skills
GVF 510 Certification
MTCNA/MTCRE/MTCINE

KPIs:

Availability of core networks devices and backbone links
Availability of all Fiber and Radio Backhaul links
Customer experience and satisfaction on the network
Cost saving initiatives

Working conditions:

The incumbent may be required to sit in cold (air conditioned) rooms for a long time.
The incumbent may be required to travel out of station often.

Sorry the application deadline for this job has elapsed

Disclaimer: Though we make every effort to verify the authenticity of our posts, We're in no way affiliated to any of these companies whose vacancies we publish.
Note : Do not pay any fees to Employers for recruitment. To report and to view a list of fake recruiters in Nigeria, . Click Here

Manager, Network Operations at e.Stream Networks Limited

SIMILAR JOBS

MOST RECENT JOBS

GET FREE JOB ALERTS

POPULAR JOBS

Employment Nigeria

Job Seekers

Employers

Contact