Vacancy at Workforce Management Centre Limited for Manager, Client Success Assurance

 Employment Nigeria 21-Jul-2017 LAGOS , Customer Service  

Workforce Management Centre Limited is recruiting to fill the position below:

POSITION : Client Success Assurance Manager

 Responsibilities

  • Conduct, analyze and report client satisfaction surveys.
  • Investigate customer complaints and other non-conformance issues including supporting fraud investigations.
  • Feed intelligence log on a weekly basis
  • Daily engagement of clients and leads via CRM application.
  • Ensure all client and staff issues are promptly dealt with, meeting specified deadlines 100% using appropriate follow up methods
  • Celebrate as prescribed ALL key client and staff on special occasions and anniversaries 100% of the time
  • Responsible for ensuring operational efficiency of the unit
  • Effectively communicate critical matters to both team members and client
  • Efficiently manage his/her team to ensure that deliverables are met on time and within specification.
  • Track compliance to agreed processes and procedures.
  • Increase sales pool with 50 ready to deploy staff each week

Requirements

  • Effective communication skills
  • Team Management skills
  • Experience in Outsource or HR Consulting
  • Experience managing relationships with key clients
  • Writing & Presentation skills

How To Apply
Candidates should send their CV's to: select@workforcegroup.com



Sorry the application deadline for this job has elapsed



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