Provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Manage large amounts of incoming calls
Generate sales lead
Identify and assess customers’ needs to achieve satisfaction
Take the extra mile to engage customers
Qualification
Degree in Marketing, Business Administration, Computer Science or any related field
2 years Customer service working experience
Requirements
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively.
Proven customer support experience or experience as a client service representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
How To Apply
Candidates should forward their Curriculum Vitae and cover letter to: bprecruits85@gmail.com with position and name as the subject
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