Stanbic IBTC Bank a leading African banking group is recruiting to fill the position below:
POSITION : Remedy Administrator
DESCRIPTION
- Group Information Technology: systems development, business analysis, architecture, project management, data warehousing, infrastructure, maintenance and production
Purpose
- Responsible for the administering Remedy application for IT and other business units who are using remedy as their workflow/request fulfilment including Wealth and Ghana
Key Responsibilities/Accountabilities
- Ensure annual maintenance is paid to the vendor before due date to avoid service disruption
- Ensure all remedy enhancements are handled in-house to minimize service charge by the vendor to the Bank.
- Ensure remedy certificates and licenses are renewed before expiry dates.
- Ensure public holidays are set to avoid SLA missed on such days for Bank, Wealth and Ghana.
- Provision of remedy data for audit and regulatory purpos
- Ensure all remedy services are started (BMC Remedy Action Request System Server, apache Tomcat Tomcat7, BMC Remedy Email Engine and SQL Server (MSSQLSERVER)
- Support all remedy consoles in the Bank, Wealth and Ghana.
- Ensure that the underpinning contract between Stanbic and E&M Business Solutions (vendor) is renewed annually;
- Purge remedy data when required to ensure optimal performance.
Qualification
- Degree or its equivalent in numerate or semi-numerate disciplines such as Engineering, Computer Sciences, Statistics, Mathematics.
- 2 years post qualification experience.
Technical Skills :
- Microsoft Office Suites (especially Excel)
- Remedy lightweight skill
Sorry the application deadline for this job has elapsed
