The BBC,a leading international broadcaster. We broadcast to Africa in English, Hausa, Somali, French, Kinyarwanda/Kirundi, Kiswahili & Arabic etc
POSITION : Technical Support Engineer - Lagos Hub
DESCRIPTION
- Provide a professional technical support service to our Lagos operations, spanning a variety of technologies, and within a service management culture.
- Excellent command of English, as well as technical knowledge across a variety of disciplines.
- Have a thorough knowledge of broadcast engineering and/or operations.
- Provide first line support, being guided by Engineering Operations in the UK, for the Bureaux IT infrastructure that consists mainly of a secure Windows based client/server topology.
- This enterprise-wide desktop is governed by the BBC in the UK with its technical partners. The bureau also uses locally, Apple-based products and some Linux-based products.
Responsibility
- Ensure that technical incidents are fixed as expeditiously and efficiently as possible. To co-ordinate effectively with local/regional staff, and with Technology teams across BBC to maximize efficiency.
- Provide a first-line engineering support service working with the BBC’s support bodies in the UK to the BBC Lagos Bureau. This will consist of a first line analysis of the problem, executing a fix where possible or more likely, taking responsibility for co-ordinating with the UK support bodies, a fix.
- Provide on-site support for services delivered to the BBC Lagos Bureau operations by the BBC’s technology partners, including AtoS.
- Provide a point of co-ordination, contact and knowledge for local technical providers to the Lagos Bureau e.g. telecommunications and internet suppliers, power and building infrastructure and air conditioning maintenance suppliers.
- Keep a record of faults and their fixes and to work with the BBC’s Engineering Operations Support department to monitor trends and ensure service levels are adhered to.
QUALIFICATIONS
- An up-to-date knowledge of all relevant technologies, including camera, sound and studio equipment and practices, RF & satellite communications, digital broadcasting production techniques including audio/video capture and distribution and IP networks,
- An appreciation of broadcast industry standards including video and audio encoding.
- Excellent organizational skills. Experience of prioritizing own workload, the ability to self-manage under pressure to produce accurate work and meet deadlines.
- Ability to present information clearly and concisely so that it easily understood by a variety of audiences.
- Ability to understand and interpret data accurately and effectively.
- Fluent spoken and written English; excellent communications skills and ability to manage remote communication effectively, as well as experience of producing accurate and concise documentation and communications.
- A good working knowledge of the technology in use at BBC and a commitment to technological excellence in support of the business need.
- Consistently pays attention to detail.
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