Supervisor, Helpdesk at Hobark International Limited (HIL)

 Employment Nigeria 05-Aug-2017 PORT HARCOURT , Customer Service  

Hobark International Limited (HIL)  a staffing agency based in Port Harcourt. 

POSITION : Helpdesk Supervisor

Description

  • Proper Documentation, tracking, and monitoring of all System, Server issues to ensure a timely resolution.
  • Install and configure workstations based on company needs and requirements.
  • Planning and executing the selection, installation, configuration, testing of Softwares and hardwares based on ICT policy.
  • Setup and support of ICT Helpdesk Infrastructures in Project and remote locations.
  • Documentation of all ICT standard operating manuals, training manuals and newsletter.
  • Recommend and schedule system repairs, via vendors, OEMs and Service centers.
  • Develop and communicate to all users standard guides on System maintenance and care.
  • Develop and Implement an effective Helpdesk workflow tool for tracking, resolution and documentation of end user issues.
  • Provides first line support to all technical issues emanating from users and Systems.
  • Plan and implement Operating System, firmware and hardware upgrades as approved by the ICT Manager.

Requirements
 

Academic Qualifications:

  • Degree in Computer Science, Computer Engineering, Electrical/Electronic Engineering.

Professional Qualifications:

  • MCDBA, MCP, MCITP, MSCE, CCNA, CCNP, A+

Experience:

  • At least 4 years relevant experience on System repairs, troubleshooting and Helpdesk support.

Primary Skills:

  • IT, Engineering, EPC, MS Office, MS Power Point, MS Office


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