Hobark International Limited (HIL) a staffing agency based in Port Harcourt.
POSITION : Helpdesk Supervisor
Description
Proper Documentation, tracking, and monitoring of all System, Server issues to ensure a timely resolution.
Install and configure workstations based on company needs and requirements.
Planning and executing the selection, installation, configuration, testing of Softwares and hardwares based on ICT policy.
Setup and support of ICT Helpdesk Infrastructures in Project and remote locations.
Documentation of all ICT standard operating manuals, training manuals and newsletter.
Recommend and schedule system repairs, via vendors, OEMs and Service centers.
Develop and communicate to all users standard guides on System maintenance and care.
Develop and Implement an effective Helpdesk workflow tool for tracking, resolution and documentation of end user issues.
Provides first line support to all technical issues emanating from users and Systems.
Plan and implement Operating System, firmware and hardware upgrades as approved by the ICT Manager.
Requirements
Academic Qualifications:
Degree in Computer Science, Computer Engineering, Electrical/Electronic Engineering.
Professional Qualifications:
MCDBA, MCP, MCITP, MSCE, CCNA, CCNP, A+
Experience:
At least 4 years relevant experience on System repairs, troubleshooting and Helpdesk support.
Primary Skills:
IT, Engineering, EPC, MS Office, MS Power Point, MS Office
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