Proactive Management Office at Vodafone Global Enterprise (VGE)

 Employment Nigeria 08-Sep-2017 LAGOS , IT and Telecoms  

Vodafone Global Enterprise (VGE) is recruiting to fill the position below:

POSITION : Proactive Management Officer - Network Monitoring

RESPONSIBILITIES

Network monitoring; 

  • Incident Management  across the functions  of the CSOC
  • Providing feedback and reports to customer on Incidents through the lifecycle of the incident
  • Providing information and update to Vodacom Management through the lifecycle of  incidents
  • Escalation of faults exceeding respective Mean Time To Restore (MTTR)
  • Periodic Reporting on Vendor and Supplier performance
  • Other job duties and responsibilities as assigned
  • Monitor alarms and performance information on  24x7 basis as operated by the shift systems
  • Responsible for the day to day monitoring, logging and first troubleshooting of all events on the core and access network.
  • Perform First-Level, professional   troubleshooting support
  • Supporting resolution of incidents with other resolver teams and Vendors

Communications and Work Relationships:

  • Internal: All staff
  • External: Customers and Vendors/Providers.
  • Other Business Units: All Departments

Knowledge

  • Proficiency in the use monitoring tools e.g.  NMS, Cacti,  Azotel, Nagios, Entuity, Cambridge VNMS, SAF,NEC & Ceragon NMSs
  • Good knowledge of SLA metrics and measurements,
  • Proficiency in the use of Ticketing Platform-Sage Pastel Evolution
  • Proficiency in the troubleshooting of Routing protocols such as OPSF, BGP, MPLS
  • Must have a Good University Degree/HND in Electrical/Electronic Engineering or related fields
  • 3 years post NYSC experience in a similar Network Operations environment.
  • Possession of CCNA is an added advantage.
  • Proficiency in Microsoft Office (Excel & Powerpoint)

Skills:

  • Excellent customer relation,
  • Clients management skills
  • Facilitation, conflict resolution and investigative skills
  • Resilience and ability to work under pressure
  • Multi-tasking ability
  • Attention to details
  • Good team player
  • Network troubleshooting skills in Hardware, Switching and Routing
  • Excellent communication skills. Both written and verbal communication

Values:

  • Integrity,
  • Confidence
  • Assertive
  • Proactive
  • Empathy.


Sorry the application deadline for this job has elapsed



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