POSITION : Customer Service Officer Responsibilities
Meet personal/customer service team sales targets
Provides customer additional information or explains services
Discusses products offered and ensures customer satisfaction
Accurately captures customer information
Creates and maintains service reports
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Qualification
B.Sc/HND in Social Sciences or any other relevant course of study
0 - 1 year cognate experience in Customer Service.
Excellent Interpersonal Skills
Be computer literate
Communication, reporting skills
Applicants must not be more than 20 - 25 years
How To Apply Monica.umeh@zerofinance.com.ng
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