Career Opportunity at e.Stream Networks Limited
Employment Nigeria
05-Aug-2017
LAGOS ,
Volunteer
e.Stream Networks Limited is recruiting to fill the position below:
POSITION : Team Lead, Service Deployment
Responsibilities
Strategic Insight and Integration:
- Responsible for the coordination of deployment, troubleshooting and maintenance of various communication equipment (VSAT and Radio) within its region and also proper documentation of day-to-day activities.
- Technical / Analysis and Problem Solving
- Ensures that surveys carried out by FSE are 90% accurate
- Ensures that there is no course to revisit sites deployed within 6month.
- Provide technical solutions to network issues escalated to the 2nd level.
- Ensures that issues escalated are resolved within agreed OLA
- Assist the Service Deployment manager to achieve the corporate objectives
- Attend project & departmental meetings
- Provide inputs to the departmental annual budget
- Provide technological innovation to deploy services which are cost effective.
- Ensures 90% implementation of Maintenance plan
Leadership:
- Interpersonal, Relationship Management & Collaboration
- Liaise with 3rd party vendors to deliver projects
- Establish and maintain good working relationships with other departments, teams and Clients
- Team lead for special deployment projects
- Training & knowledge sharing for FSE and Riggers
- Responsible for scheduling and implementing annual maintenance on the remote sites.
Communication:
- Escalate service impacting issues outside span of control to the Service Deployment Manager.
- Deliver weekly reports on the status deployment
- Generate and submit periodic project and operational reports to the Service Deployment Manager for informed decision making
Customer Focus:
- Timely response to customer complaint
- Prompt resolution of 2nd level issues
Financial Management:
- Recommend & Implement cost saving initiatives
Requirement
- Affiliation with relevant professional bodies
- CCNA and CWNA certifications
- At least 2 years experience in VSAT, fiber and microwave
- iDirect IOM or equivalent training
- Bachelor’s degree in Computer Engineering, Electrical Electronics Engineering or related field
- Minimum of 5 years work experience in a relevant role.
- RF engineering experience working in the telecoms industry
Skills & Certifications:
- Certification in CCNA, CWNA
- IOM (Idirect Operations Maintenance)
- GVF (510, 520)
- Relationship & People Management
KPIs:
- Quality of deployment without recourse to revisit site
- Prompt resolution of 2nd level issues less than 10hrs across the country.
- 10% cost savings on deployment
Sorry the application deadline for this job has elapsed
