Entry Level Relationship Officers at Dragnet Solutions Limited

 Employment Nigeria 12-Aug-2017 NIGERIA , Customer Service  

POSITION : Relationship Officer

Responsibilities

  • Play an active role in developing new service plan to fit customer requirements
  • Monitor client satisfaction through customer experience measurement
  • Working with Credit controller to ensure accurate invoicing of clients with adherence to contract and payment terms.
  • Updating clients on status as well as delivery schedule of a shipment
  • Perform customer research and profiling to identify and captialize on unmet market needs
  • Ensure adequate file estimation, customer billing, resolution of invoicing issues and invoice approvals
  • Ensure accurate weekly activity reports on job progress are sent to Customers
  • Develop close relationships with Customers, Vendors and manage clients
  • Grow the individual client business through continuous interaction and persuasion
  • Serve as the escalation point on Customs related matters/queries and ensure prompt resolution
  • Proffer solutions to escalated customer service issues
  • Attend regular scheduled meetings with clients to discuss service improvement strategies and documentation
  • Responsible for negotiation of suitable clearing rates with new clients
  • Ensure agreed rates, terms and credit days are maintained in clients transactions
  • Executing vendor- efficiency customer surveys and analyzing results

Skills

  • Ability to listen closely to Customers
  • Strong customer focus
  • Persuasion skills
  • Clear verbal and written Communication skills
  • Time Management skills
  • Management of personal emotions
  • Ability to handle surprises and manage situations calmly

Other Requirements:

  • 1 year experience in a similar role
  • Experience working with a logistics clearing and forwarding company and knowledge of import Shipping documentation and Client Account Management will be an added advantage.
  • Competence in Microsoft office products, most especially Excel is a must.


Sorry the application deadline for this job has elapsed



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