Recruitment at IROKO for Offline Customer Support Representative

 Employment Nigeria 04-Aug-2017 LAGOS , Customer Service  

Africa's leading Entertainment Technology Company ROKO Launched in 2010, by Jason Njoku and Bastian Gotter, hereby invites applications from suitable candidates for the below position

POSITION : Offline Customer Support Representative

 Description

  • Troubleshooting and resolving customers’ problems with our product or escalating issues.
  • Achieving and maintaining proficiency with our escalation matrices.
  • Consistently staying up-to-date with new IROKOtv products/services
  • Providing weekly reports on customer feedback to management
  • Manages and attend to customers that comes to the iROKOtv booths and creating a fun, lively booth environment.
  • Teaching booth visitors how to download and use the IROKOtv app
  • Selling IROKOtv subscriptions to booth visitor.
  • Subscribing visitors to IROKOtv subscription plans and helping them download movies on their phones
  • Teaching booth visitors how to use the app, and documenting their feedback/concerns

How To Apply
Candidates should attend interview with their credentials at the address below :

Date: Date Monday, 24th July, 2017.
Time: 11:00 am
Address: No.10-12 Agungi road, off Lekki-Ajah Expressway before Chevron Roundabout, Opposite Heaven Hotel, Agungi Ajiran Street.
Note: Applicants should be based at either of these locations: Ajah, Lagos Island, Victoria Island.



Sorry the application deadline for this job has elapsed



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