Vodafone Global Enterprise (VGE) - We are on a journey to pioneer a world of total communications solutions, where fixed, mobile, voice and data will all become one mobility solution and are able to help our clients do 'more with less' by empowering employees to work more flexibly and efficiently.
POSITION : Proactive Management Officer - Network Monitoring
Accountabilities
- Supporting resolution of incidents with other resolver teams and Vendors
- Incident Management across the functions of the CSOC
- Monitor the network in a bid to minimize service impact to customers and reduce MTTR on faults to the barest minimal.
- Providing feedback and reports to customer on Incidents through the lifecycle of the incident
- Providing information and update to Vodacom Management through the lifecycle of incidents
- Escalation of faults exceeding respective Mean Time To Restore (MTTR)
- Periodic Reporting on Vendor and Supplier performance
- Monitor alarms and performance information on 24x7 basis as operated by the shift systems
- Responsible for the day to day monitoring, logging and first troubleshooting of all events on the core and access network.
- Perform First-Level, professional troubleshooting support
- Other job duties and responsibilities as assigned
Knowledge
- Must have a Good University Degree/HND in Electrical/Electronic Engineering or related fields
- Knowledge of SLA metrics and measurements,
- Proficiency in the use of Ticketing Platform-Sage Pastel Evolution
- Proficiency in the troubleshooting of Routing protocols such as OPSF, BGP, MPLS
- Proficiency in Microsoft Office (Excel & Powerpoint)
- 3 years post NYSC experience in a similar Network Operations environment.
- Possession of CCNA is an added advantage.
- Proficiency in the use monitoring tools e.g. NMS, Cacti, Azotel, Nagios, Entuity, Cambridge VNMS, SAF,NEC & Ceragon NMSs
Skills:
- Network troubleshooting skills in Hardware, Switching and Routing
- Excellent communication skills. Both written and verbal communication
- Excellent customer relation,
- Clients management skills
- Strong facilitation, conflict resolution and investigative skills
- Multi-tasking ability
- Attention to details
- Good team player
- Resilience and ability to work under pressure
Values:
- Integrity,
- Confidence
- Assertive
- Proactive
- Empathy.
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