POSITION : Campaign/Leads Officer Description
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/leads targets and call handling quotas
Follow communication procedures, guidelines and policies
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process leads’ account and file documents/details
Follow up on campaign leads to filter and categorize leads based on level and urgency of interest
Prepare and share reports on leads
Identify and assess customers’ needs to achieve satisfaction
Strategize and implement appropriate marketing and promotion of the company
Identify and assess leads/customers’ needs to achieve satisfaction
Take the extra mile to engage leads/clients
Other duties :
Willing to work in a relational environment
Maintain a strong commitment to the purpose and values of the business
Maintain a commitment to excellence and customer service orientation
Maintain a strong commitment to the purpose and values of the company
Maintain a learning posture, a cheerful disposition, good interpersonal communication skills
Maintain absolute discretion in matters of confidentiality
Skill
Familiarity with Office processing tools (Microsoft Office Suite), CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Proven customer support experience or experience as a client service representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Ability to multi-task, prioritize, and manage time effectively
How To Apply hello@branndit.com
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