Customer Service Representative at RN Limited

 Employment Nigeria 25-Aug-2017 LAGOS , Customer Service  

POSITION : Front Desk/Customer Service Representative

Description​

Our company specializes in areas of customer renewal, customer retention, and customer acquisition.

We are a highly competitive, but extremely friendly and family-oriented work environment.

Our culture promotes constant personal and professional growth, based on principles of respect, trust, and challenge.

We are now striving to train the most capable and skilled individuals to help acquire new clients grow into new markets and develop new campaigns. We provide full training and career advancement in this globally expanding industry.

RESPONSIBILITIES

  • Process Service Requests
  • The ability to deal patiently with problems and complaints while remaining courteous when faced with difficult or angry customers
  • Answer incoming calls regarding general billing, service related and product questions
  • Analyze customer accounts and determine appropriate resolution
  • Process payments
  • Performance which meets or surpasses Company goals related to quality

Requirements

  • Exercise good judgment and utilize critical thinking skills
  • Problem resolution skills
  • Must be able to work in a fast paced call support environment
  • Ability to type a minimum of 45 words per minute
  • Listening skills
  • Be able to work a flexible schedule
  • Able to sit for long duration of time
  •  live around Ikeja
  • Must be available to start immediately
  • 1year current experience working in a customer oriented business
  • Excellent customer service interpersonal skills
  • Must have the ability to communicate effectively with customers, both orally and written
  • Experience using telephone equipment, computers and various other office products such as MS Outlook, Word, Excel and PowerPoint
  • Computer software navigation skills

Salary

  •  N30,000 - N35,000


Sorry the application deadline for this job has elapsed



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