Vacancy at Nigeria Training Network (NTN) for a Customer Service Trainer

 Employment Nigeria 31-Aug-2017 LAGOS , Customer Service  

POSITION : Customer Service Trainer

 Description

  • Ensure optimal levels of customer satisfaction and compile all feedback to analyze work of employees.
  • Design quality score card programs and maintain feedback mechanism for all field services.
  • Coordinate with clients and provide optimal levels of customer services and recommend selling techniques.
  • Analyze customer check out procedures and recommend improvements to handle all tenders and sales.
  • Provide support to all national and regional store programs.
  • Assist training manager and resolve all training requirement for various customer operations.
  • Develop and maintain documents for various processes, assist in preparing appropriate development plans for same.
  • Provide optimal level of customer services to all customers.
  • Design and maintain training course for all materials and develop appropriate computer applications for manuals and hand outs.
  • Coordinate with various employees and provide feed back to all customers and maintain efficient knowledge on products.
  • Facilitate in providing training sessions, develop appropriate objectives and ensure achievement for same.
  • Provide training to all human resources and marketing teams as per requirement.
  • Maintain records of all computer applications and associate training materials and manuals.
  • Coordinate with marketing team and ensure regular updates for marketing deliverables.
  • Provide technical support to all new recruits and provide training on all human resource and marketing related job.
  • Monitor all client issues and provide training to resolve same.
  • Participate in various team and store meetings.

How To Apply
Candidates should send their Resumes, CV's and Certification to: tutors@nigeriatrainingnetwork.com cc: career@nigeriatrainingcourses.com 



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