Providing a personal vehicle parking and retrieval service for the park guests while offering exceptional guest service and a quick “hustle” that is necessary to run from one area of the Valet Operations to another in a car parking facility environment (e.g. Car Park).
Be an integral part of the warm welcome and fond farewell process by greeting all customers.
Assist the cashier and supervisor in directing customers into and throughout a parking lot or facility.
Have some safety and loss prevention responsibilities.
Learn and use aggressive hospitality concepts at all times.
Follow all policies as outlined in CPS Employment Handbook.
Perform at a high level in aggressive hospitality at all times.
Observe oversize vehicle procedures.
Observe handicap vehicle procedures.
Introduce upset customer to manager or supervisor in a professional manner.
Assist in lot checks by being observant for potential problems in the parking lot.
Report all incidents and accidents no matter how minor to a manager or supervisor.
Attend all continued training seminars and classes when called upon.
Attend all meetings required by property and corporate office.
Must have a working knowledge of valet cashier/dispatch description.
Adhere to associate-parking restrictions.
Adhere to associate posting procedures.
Report all personal injuries suffered while working to a manager or supervisor.
Standard Specifications:
Individual will remain in proper position as directed by the supervisor or Project Manager.
Individual will be attentive to all customers and coworkers.
Individual will perform in a professional manner at all times.
Individual will observe all safety rules and regulations.
Qualifications
Essential:
Communicate effectively in English.
Provide legible communications.
Familiarity of property operations and surroundings.
Desirable:
High School graduate or equivalent
Ability to communicate in another Nigerian language
Skills
Essential:
Provide high levels of customer service and demands the same from all associates.
Maintain high standard of cleanliness of work area, personal appearance, organization, etc. and demand the same from associates.
Ability to smile, acknowledge, greet and extend a warm welcome to each and every customer.
Enhance the well being of each customer to ensure a positive memorable parking experience.
Desirable:
Previous customer relations training
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