Ikeja Electricity Distribution Company (IKEDC) - a power distribution company that came into being in 2013 following the handover of the defunct Power Holding Company of Nigeria (PHCN) to NEDC/ KEPCO Consortium under the privatization scheme of the Federal Government of Nigeria.
POSITION : Energy Sales Representative (ESR)
Responsibilities
Perform sales and marketing of electricity, management of allocation of energy and driving collections of energy billed to the customer.
AManage customer relationship relating to meter reading and bill distribution.
Performing on site activities/supervision/site visit with regards to installed meters.
Monitoring of prepaid meters
Special customer meters re-reading/site visit.
New customer capture and periodic customer tariff reclassification
Coordinating with other departmental officers to attend to customer complaints related to meter reading activities.
Managing all customers’ complaints related to meter reading within areas of jurisdiction.
Conducting advance metering activities (energy aggregation, energy analysis, energy loss analysis, bill determinants and dynamic tariffs etc.)
Performing remote monitoring of meter behaviour using human machine interfaces (HMI)
Performing remote energy usage tracking
Customer meter reading and capturing meter status/remark.
Providing customer meter reading books/cycle and updating reading sequence.
Performing manual data entry for customer meter reading and meter reading status on a daily basis.
Managing meter reading instrument availability for meter reading activities.
Preparing daily reading upload batch files.
Prepare exception reports.
Bill distribution to customers.
Meter reading and bill distribution reporting.
Managing Customer accounts maintenance to avoid build-up of unrealistic debts(vacant premises, etc)
Qualifications
First degree (B.SC or H.N.D) in Marketing, Social Sciences or any relevant field.
2 years field experience in sales and marketing.
Basic computer proficiency (MS Excel, Word, Outlook)
Technical Competencies:
Knowledge of the power industry
Behavioral Competencies:
Persuasive
Analytical Skills
Ability to work under pressure and multi task effectively.
Good Oral and Written Communication Skills
Attention to Detail.
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