Responsible for cash and credit card transactions associated with daily and monthly parking customers, including collecting payment and providing correct change to customers.
The Parking Cashier matches customer’s ticket to parking rate schedule and accurately accounts for all daily transactions.
Provides excellent customer service and assists customers promptly and in a friendly manner.
Provide courteous and professional level of customer service and assist patrons with relevant answers to their questions.
Attend all meetings required by car park property owners and CPS corporate office.
Adhere to company posting procedures.
Follow all policies as outlined in Employee Handbook.
Perform at a high level in aggressive hospitality at all times.
Introduce upset customer to manager or supervisor in a professional manner.
Report all incidents and accidents no matter how minor to a manager or supervisor.
Greet each patron entering through or approaching parking booth for payment.
Attend all continued training seminars and classes when called upon.
Collect revenues and issue parking tokens or receipts as vehicles leaves the parking area.
Verify names of guests with authorized event parking list.
Counting/balancing cash bank at end of every shift.
Report all personal injuries suffered while working to a manager or supervisor.
Qualifications Essential:
Provide legible communications.
Ability to nights, weekends and holidays as required.
Able to obtain an acceptable Criminal History Report/Drug Test Result.
Communicate effectively in English.
Maintain composure and to exercise sound judgment and discretion in establishing and maintaining good relations with fans, guests and patrons.
Standard Specifications:
Individual will remain in proper position as directed by the supervisor or Parking Operations Manager.
Be attentive to all customers and coworkers.
Perform in a professional manner at all times. Individual will observe all safety rules and regulations.
Desirable:
High school graduate or equivalent with 2 years working experience.
Ability to communicate in another language.
Skills Essential:
Ability to smile, acknowledges, greet and extend a warm welcome to each and every customer.
Enhance the well being of each customer to ensure a positive memorable parking experience.
Provide high levels of customer service and demands the same from all working associates.
Maintain high standard of cleanliness of work area, personal appearance, organization, etc. and demand the same from associates.
Desirable:
Previous customer service and cash handling is a plus.
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