POSITION : Integration/Support Engineer: Manage Partners Integration Responsibilities
Investigate and resolve analytics discrepancies between our ad platform and partners
Manage and contribute to the product knowledge base
Contribute to the documentation and refinement of internal processes
Diagnose and resolve customer problems on Twinpine Ad server, Twinpine DSP and Adrenaline;
Obtain and maintain an in-depth understanding of Adrenaline product technology and underlying hardware and software architectures,
Troubleshoot and resolve technical issues related to ad serving
Be a knowledge source and assist with internal
Requirements
Communication and relationship skills; Able to professionally communicate technical information to people of varying technical knowledge
Effective working cooperatively on a team and independently
Familiarity with mobile and online advertising
Experience with ad serving systems and 3rd party code implementation
Critical thinking and troubleshooting skills
Excellent communication and interpersonal skills
Ability to communicate technical details to people of varying backgrounds and experience
Desire to work as both part of a team and independently
Experience with other ad serving systems and technologies and 3rd party code implementation
B.Sc degree in Computer Science or a related technical field, or equivalent practical experience.
4 years of industry experience in technical support, professional services, engineering, sustaining engineering or systems engineering.
2+ years experience building solutions and integrating systems in Telco environments
Frontend engineering experience and expertise in web development including HTML5 and Javascript
Familiarity with web development troubleshooting tools (e.g. Fiddler, Firebug, etc)
Able to manage multiple tasks and juggle competing priorities
How To Apply customercare.sdil@gmail.com
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