Supervises the activities of the Order Processing Dept to include training, supervising, and problem solving to insure efficient flow of orders through the Order Processing Department.
Helps the department meets customer lead time requirements and ensures the accuracy of the orders.
Responsible for performing general warehousing duties in support of the retail store.
Responsible for the stock replenishment of the retail store.
These duties include loading, unloading, order fulfillment, verifying/documenting receipts and shipments, inspecting orders, stocking, store replenishment, forklift operation, inventory control and reconciliation.
Responsibilities
Develops and implements policies and procedures that will enhance the effectiveness and efficiency of the department.
Provides support to Order Processing in event of customer problems or issues requiring a higher level of intervention.
Assist in the resolution of Customer complaints as needed. Develops documentation and provides support when required to resolve complaints.
Tracks and coordinates department activity and ensure that staffing and scheduling efficiently accomplish departmental goals in a cost effective manner.
Directs and coordinates the activities of the department to effectively process items schedules into accurate and easily understood production orders.
Provides training, direction and guidance to department personnel.
Ensures proper documentation of all departmental activities, conversations, etc. with customers, suppliers
Helping to co-ordinate everything, from initial storage to shop dispatches and managing both people and the overall process, the ideal candidate must be an organizing machine
Other Activities involved for this Role:
Maintaining computerized admin (in spreadsheet form)
Maintaining automated storage and retrieval systems
Ensuring security arrangements are in place
Scheduling equipment maintenance and replacing when required
Ensuring items are stocked correctly and safely
Overseeing the receipt and storage of incoming items
Processing orders and planning the dispatching of products
Monitoring space and tracking stock levels
Setting aside storage areas for new stock
Planning rotas
Meeting productivity targets
Qualifications
University degree or equivalent
Experience leading a team in a retail warehouse environment preferred
Experience with back of house retail operations with knowledge of proper handling of clothing or fashion items preferred
Quick assimilation of surrounding.
Able to understand how to utilize and make best use of the warehouse floor and storage units.
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