Chief Operating Officer(COO) at ETAD Consulting Limited

Employment Nigeria 31-Aug-2017 LAGOS , Managerial Administrative

ETAD Consulting Limited - A HR consulting firm. We provide expert advice and render support services for organizations in other to maximize potentials and opportunities within their reach for growth.

POSITION : Chief Operating Officer

Description

Provide leadership and manage day-to-day operations of the Company's field operations including commercial and operations activities and support the MD/CEO in developing and executing strategies and policies that ensure operational performance, growth, sales performance and profitability.

Responsibilities

Work with CEO to maintain a healthy corporate culture that aligns with defined core values Integrity, Performance and Customer Service.
Establish and monitor operational performance against goals, ensure Managers provide quality regular reports and provide regular updates/reports to Executive Management.
Drive constant improvement in customer service and ensure that customer issues are addressed promptly and professionally.
Lead customer relationship management.
Train, motivate, direct and coach to ensure quality personnel are retained within the operations functions and participate (in conjunction with HR) in the process of recruiting staff for Operations
Drive distribution network improvements for maximum customer benefit within the approved budget.
Drive construction projects and other network improvements according to cost/benefit analysis as approved by the MD/CEO.
Enforce the company's core values of integrity, customer service and performance.
Review, update and manage the company's operating policies and procedures.
Improve documented Standard Operating Procedures and enforce compliance with these procedures.
Establish, in close partnership with the CEO, metrics to manage key elements of the company's operational performance required to meet both customer and financial expectations.

Expectations

A Bachelor's Degree in Engineering
MBA or Master's Degree in any related field is an added advantage
10 years relevant experience in a utility company, out of which Five (5) years must have been spent at Senior Management/Executive Management LeveL
Change Oriented and Result Focused
Ability to effectively engage the Executive and Board
Negotiation, Public Speaking and Presentation Skills
Strategic and Analytical Thinking
Strong Leadership Skills

How To Apply
Candidates should forward their CV's to:employment@etadconsult.com.ng

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Chief Operating Officer(COO) at ETAD Consulting Limited

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