ETAD Consulting Limited - A HR consulting firm. We provide expert advice and render support services for organizations in other to maximize potentials and opportunities within their reach for growth.
POSITION : Chief Operating Officer
Description
Provide leadership and manage day-to-day operations of the Company's field operations including commercial and operations activities and support the MD/CEO in developing and executing strategies and policies that ensure operational performance, growth, sales performance and profitability.
Responsibilities
- Work with CEO to maintain a healthy corporate culture that aligns with defined core values Integrity, Performance and Customer Service.
- Establish and monitor operational performance against goals, ensure Managers provide quality regular reports and provide regular updates/reports to Executive Management.
- Drive constant improvement in customer service and ensure that customer issues are addressed promptly and professionally.
- Lead customer relationship management.
- Train, motivate, direct and coach to ensure quality personnel are retained within the operations functions and participate (in conjunction with HR) in the process of recruiting staff for Operations
- Drive distribution network improvements for maximum customer benefit within the approved budget.
- Drive construction projects and other network improvements according to cost/benefit analysis as approved by the MD/CEO.
- Enforce the company's core values of integrity, customer service and performance.
- Review, update and manage the company's operating policies and procedures.
- Improve documented Standard Operating Procedures and enforce compliance with these procedures.
- Establish, in close partnership with the CEO, metrics to manage key elements of the company's operational performance required to meet both customer and financial expectations.
Expectations
- A Bachelor's Degree in Engineering
- MBA or Master's Degree in any related field is an added advantage
- 10 years relevant experience in a utility company, out of which Five (5) years must have been spent at Senior Management/Executive Management LeveL
- Change Oriented and Result Focused
- Ability to effectively engage the Executive and Board
- Negotiation, Public Speaking and Presentation Skills
- Strategic and Analytical Thinking
- Strong Leadership Skills
How To Apply
Candidates should forward their CV's to:employment@etadconsult.com.ng
Sorry the application deadline for this job has elapsed
