Vacancy at for Community Service Delivery Officer at Save the Children
Employment Nigeria
09-Sep-2017
LAGOS ,
NGO
Save the Children an independent not for profit human development organisation for children.
POSITION : Community Service Delivery Officer
DESCRIPTION
- This role is to bridge the gap in household service delivery under the RB and Save the Children’s Stop Diarrhoea Initiative (SDI) project in Somolu LGA.
- Monitor and supervise the Community Oriented Resource Persons (CORPs) activities within the household and get feedback's as part of the Complaint Response Mechanism (CRM) from beneficiaries as well as provide support during organize special group sessions in collaboration with the community leaders and other stakeholders.
- The candidate must be ready to work as a team, multi task and also undertake other support duties including, but not limited to arranging meetings/workshops, data entry and reporting.
Key Areas of Accountability and Service Delivery
Programmes:
- Provide administrative support to SAC Programme Teams including: preparing meeting agendas, tracking actions and key dates and organising events, meetings/workshop logistics e.g. booking venue/room, setting up conference calls etc
- Follow up with partners and stakeholders on mutually agreed action points and commitments with SDI
- Process payment, and payment requests for Partners as applicable
- Point of contact to receive/send communication to/ from states on behalf of the team
- Receive Finance request from programme teams, follow up authorization etc
- Plan and coordinate CORPS monthly cluster meetings and document feed backs
- Manage the SDI CRM by updating feedback's on database, collate, report and close all complaints/feed backs timely.
- Support coordination of all elements of SDI related social accountability and CRM to ensure standards and responsiveness of community structures around the seven point plan
- Support the coordination of quarterly town hall meeting as part of the CRM
- Support refresher training's of 300 CORPs on the use of counselling guide and interpersonal communication skills
- Take regular stock of all SC procured commodities under the SDI project and ensure no stock out at the health facilities and within households
- Develop success/human interest stories around the SDI interventions and support BCC to ensure publication on SDI quarterly Newsletter
- Support all SDI demand creation activities around the 7 point plan and align all community structures’ events that promotes healthy behaviour
- Coordinate information required for the quarterly newsletter
- Follow up with partners on mutually agreed action points with SCI
SDI Core Deliverables:
- Analyse CORPs monthly activities and conduct a bi-monthly review by comparing commodities supplied with beneficiary listed for verification
- Liaise with State and Somolu LGA actors and share progress report bi-annually
- Collate retrieved complaints and establish a data base for timely closure
- Conduct advocacy visit to community stakeholders to foster good relationship
- Coordination of monthly CORPs Cluster meetings
- Conduct monthly Supportive Supervision of CORPs
- Support transportation and distribution of program materials to beneficiaries
- All official communication is copied to line manager and the relevant people.
Administrative & General Skills:
- A Master's degree in Public Health, Sociology, Social Work, Health Management, Nursing or Development Studies.
- 4-7 years’ work experience in a similar role preferably within National/INGO sector.
- Manage competing priorities effectively in a constantly changing environment, meet deadlines and work calmly under pressure
- Teamwork skills with the ability to both support colleagues and request support as and when required.
- Computer literate and knowledge of Word, Excel, Power Points and statistical applications
Our Values in Practice
Accountabilities:
- Holds self accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values
- Holds the team and partners accountable to deliver on their responsibilities - giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved
Ambition:
- Sets ambitious and challenging goals for themselves (and their team), takes responsibility for their own personal development and encourages others to do the same
- Widely shares their personal vision for Save the Children, engages and motivates others
- Future orientated, thinks strategically
Collaboration:
- Builds and maintains effective relationships, with their team, colleagues, members and external partners and supporters
- Values diversity, sees it as a source of competitive strength
- Approachable, good listener, easy to talk to
Creativity:
- Develops and encourages new and innovative solutions
- Willing to take disciplined risks
Integrity:
- Honest, encourages openness and transparency; demonstrates highest levels of integrity
Sorry the application deadline for this job has elapsed
