POSITION : Customer Service Officer (Receptionist)
Responsibilities
Act as the focal point of communication between patients, doctors and other relevant members of the primary care team.
Answer incoming telephone calls, ensuring calls are handled appropriately or documented and redirected.
Ensure up-to-date maintenance of computerised records - including correct filing of results and letters.
Receive incoming mail, process and distribute as appropriate
A competent member of the reception team by acquiring and maintaining a good working knowledge of all current and developing administration procedures, thereby adding to the efficient and smooth running of the practice.
Greet patients and visitors to the practice and respond appropriately to and/or redirect all patient and visitor requests.
Book in patients and visitors in line with practice appointments and procedures.
Book, amend and cancel patient appointments as required
Requirements
Have a degree in any field
Good communication skills, general computer knowledge and any relevant previous experience would be helpful.
Ability to work well in a team, but also without direct supervision and on own initiative when necessary.
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