Vacancy for Customer Care Personnel at S&S Hotels and Suites

 Employment Nigeria 22-Sep-2017 NIGER , Hotel And Tourism   Customer Service  

S&S Hotels and Suites is recruiting to fill the position below:

POSITION : Customer Care Personnel

Responsibilities

  • Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
  • Keep ahead of industry’s developments and apply best practices to areas of improvement
  • Control resources and utilise assets to achieve qualitative and quantitative targets
  • Adhere to and manage the approved budget, Maintain an orderly workflow according to priorities.
  • Improve customer service experience, create engaged customers and facilitate organic growth
  • Take ownership of customers issues and follow problems through to resolution
  • Set a clear mission and deploy strategies focused towards that mission
  • Develop service procedures, policies and standards
  • Keep accurate records and document customer service actions and discussions
  • Analyse statistics and compile accurate reports

Requirements

  • Working knowledge of customer service software, databases and tools.
  • Awareness of industry’s latest technology trends and applications.
  • Ability to think strategically and to lead.
  • Strong client-facing and communication skills.
  • Advanced troubleshooting and multi-tasking skills.
  • B.Sc Degree in Business Administration or related field.
  • Proven working experience as a customer service manager for smart phone
  • Experience in providing customer service support.
  • Excellent knowledge of management methods and techniques
  • Proficiency in English.

How To Apply
Candidates should send their applications and CV's to:sshotelsandsuites105@gmail.com



Sorry the application deadline for this job has elapsed



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