Vacancy for Operations Officer at International Organization for Migration (IOM)
Employment Nigeria
23-Sep-2017
BORNO ,
Administrative
NGO
International Organization for Migration (IOM) works closely with governmental, intergovernmental and non-governmental partners and is dedicated to promoting humane and orderly migration for the benefit of all.
POSITION : Operations Officer (Humanitarian Hub)
Responsibilities
- Monitor the co-ordination between all Humanitarian Hub departments for smooth & efficient operations.
- Assessing and reviewing customer satisfaction and service recovery process.
- Meet all HODs to review and train the staff to upkeep the human capital.
- Identifying staff learning needs and assisting with development.
- Providing timely and constructive feedback to all direct reports as and when required either formally or informally.
- Monitor and maintain operation and overhead cost.
- Be available on call 24 hours a day to resolve any urgent problems on emergencies.
- Responsible for the overall management of the operation of the Humanitarian Hub.
- Support and work with all Head of Departments (HODs) in all aspects of running the Humanitarian Hub.
- Ensure the humanitarian hub is in a good operational condition.
- Conduct regular operations team meeting with all the HODs daily / weekly to discuss routine operational matters, guest feedback and action taken for service recovery.
- Ensure Standard Operating Procedure (SOP) implementation in all departments and check the same during routine operational checks.
- Prepare and monitor the purchase requisitions, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors / suppliers etc.) for the humanitarian Hub.
- Randomly inspecting the stores (F&B/Kitchen) to check the stock in hand (quality, par stock levels, expiry etc.).
- Dealing with Suppliers/Vendors for quality products involving Procurement.
- Manager and providing performance assessment of vendors.
- Inspecting all departments for SOP implementation.
- Inspecting all departments with their respective Manager's for cleanliness, ambience, service readiness, staff grooming & hospitality culture.
- Perform such other duties as may be assigned.
Qualifications
Education:
- Master's Degree in Hotel or Hospitality Management; Business Management, Facilities Management; Property Management or a related field from an accredited academic institution with two years of relevant professional experience; or
- University Degree in the above fields with four years of relevant professional experience.
Experience:
- Work experience in a 3 to 5 Star Hotel, Humanitarian Hub set up as a Deputy Manager, Asst.
- Prior experience in management of humanitarian Hubs and field based staff accommodation will be an added advantage;
- Competency in team work, reliability under pressure, capacity to handle several tasks of varying priorities at the same time and careful observance of technical guidelines;
- Experience in supporting projects in multiple locations as well as providing on-job support/training to staff.
- Operations Manager, Hotel Manager, Camp Manager or equivalent;
Languages: Fluency in English is required.
Competencies:
Behavioral:
- Planning and Organizing - plans work, anticipates risks, and sets goals within area of responsibility;
- Professionalism - displays mastery of subject matter;
- Teamwork - contributes to a collegial team environment; incorporates gender related needs, perspectives, concerns and promotes equal gender participation;
- Technological Awareness - displays awareness of relevant technological solutions;
- Resource Mobilization - works with internal and external stakeholders to meet resource needs of IOM.
- Accountability - takes responsibility for action and manages constructive criticisms;
- Client Orientation - works effectively well with client and stakeholders;
- Continuous Learning - promotes continuous learning for self and others;
- Communication - listens and communicates clearly, adapting delivery to the audience;
- Creativity and Initiative - actively seeks new ways of improving programmes or services;
- Leadership and Negotiation - develops effective partnerships with internal and external stakeholders;
- Performance Management - identify ways and implement actions to improve performance of self and others;
Other:
- The list of NMS countries above includes all IOM Member States which are non-represented in the Professional Category of staff members. For this staff category, candidates who are nationals of the duty station’s country cannot be considered eligible.
- Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances.
- Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
Sorry the application deadline for this job has elapsed
