Vacancy for Customer Service Officer at a Courier company - Owens & Xley Consults

 Employment Nigeria 16-Sep-2017 LAGOS , Transport and Courier   Customer Service  

POSITION : Customer Service Officer

Responsibilities

  • Create and update customer profile/accounts to allow for easy resolution of customer problems
  • Escalate complex issues to the Operations Manager for proper resolution
  • Maintain records of inquiries or complaints as well as logs of interaction with customers
  • Calm angry or frustrated customers and ensure their challenges or issues are addressed properly
  • Go the extra mile to build and maintain positive trust relationship with clients
  • Answer calls, emails and web chat enquiries from prospective customers
  • Ensure that all telephone lines are turned on by 8:30 am Monday to Friday
  • Work with Operations Manager to provide delivery status updates to customers
  • Create a tracking identity number for each job order
  • Work with Operations Manager to provide quotations for international freight
  • Provide customers with accurate information regarding the company’s services
  • Receive orders, record and transmit to Operations Manager
  • Return all missed calls
  • Keep and maintain the staff attendance register
  • Ensure compliance with set standards of customer service when conversing with clients
  • Help achieve sales objectives by making telesales and utilizing upselling opportunities
  • Perform all other duties as assigned

Requirements

  • B.Sc or HND in English Mass Communication or any related discipline
  • 1-2+ years in a Customer Service or similar role

Skills :

  • Ability to handle stressful situations appropriately
  • High proficiency in MS office suite
  • Must be able to prepare management reports and correspondence
  • Good knowledge of administrative and clerical processes
  • Knowledge of customer service practices and principles
  • Excellent data entry and typing skills
  • Superior listening, verbal, and written communication skill
  • Good stress and time management skills

Personal Attributes:

  • Has high energy levels
  • Attention to detail
  • Highly organized and detailed
  • Passion for people
  • Loves to talk and socialize

How To Apply
Candidates should send their CV's and Cover Letters to: recruitment@owensxley.com



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