POSITION : Customer Service Officer
Responsibilities
Create and update customer profile/accounts to allow for easy resolution of customer problems
Escalate complex issues to the Operations Manager for proper resolution
Maintain records of inquiries or complaints as well as logs of interaction with customers
Calm angry or frustrated customers and ensure their challenges or issues are addressed properly
Go the extra mile to build and maintain positive trust relationship with clients
Answer calls, emails and web chat enquiries from prospective customers
Ensure that all telephone lines are turned on by 8:30 am Monday to Friday
Work with Operations Manager to provide delivery status updates to customers
Create a tracking identity number for each job order
Work with Operations Manager to provide quotations for international freight
Provide customers with accurate information regarding the company’s services
Receive orders, record and transmit to Operations Manager
Return all missed calls
Keep and maintain the staff attendance register
Ensure compliance with set standards of customer service when conversing with clients
Help achieve sales objectives by making telesales and utilizing upselling opportunities
Perform all other duties as assigned
Requirements
B.Sc or HND in English Mass Communication or any related discipline
1-2+ years in a Customer Service or similar role
Skills :
Ability to handle stressful situations appropriately
High proficiency in MS office suite
Must be able to prepare management reports and correspondence
Good knowledge of administrative and clerical processes
Knowledge of customer service practices and principles
Excellent data entry and typing skills
Superior listening, verbal, and written communication skill
Good stress and time management skills
Personal Attributes:
Has high energy levels
Attention to detail
Highly organized and detailed
Passion for people
Loves to talk and socialize
How To Apply recruitment@owensxley.com
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