POSITION : Operations Manager
Responsibilities
- Review operating reports and resolve operational, and maintenance problems to ensure minimum costs and prevent operational delays.
- Monitor, develop and revise standard operational procedures and work practices in accordance with regulatory and organizational standards.
- Take appropriate and timely action in disciplinary situations; document actions taken in accordance with policy.
- Determine qualifications and competence of direct reports
- Perform other managerial duties as assigned
- Ensure that all delivery machinery (bikes and bus) and equipment are in good working condition
- Check that all delivery officers have the correct gear and are always properly kitted when fulfilling orders
- Provide oversight of the delivery, administrative and customer service units
- Work with customer service officer to receive and schedule jobs
- Keep track of all out-of-state and international deliveries and provide status reports to customers and management
- Work with customer service officer to prepare and send quotes for all international freight
- Establish priorities and sequences for processing and dispatching of customer requests
- Assign daily tasks to dispatch officers and track job performance
- Create and disseminate weekend schedules for staff and keep an updated calendar with records of shifts
- Create and maintain records of equipment and machinery purchase, servicing, repair and replacement
- Inspect the officer daily and ensure that it is kept tidy.
- Plan and organize tasks and resources to achieve strategic goals and objectives.
- Collaborate and coordinate with other departments to efficiently meet the needs of customers
- Improve operational systems, processes and policies in alignment with the company’s mission -- specifically, support better management reporting, information flow, business process and organizational planning.
- Manage and increase the effectiveness and efficiency of all vendor/ third party engagements (SME’s, repair workmen, logistic companies) etc.
- Contribute to short and long-term organizational planning and strategy sessions
- Measure progress towards set goals and take corrective action as appropriate.
- Assign tasks according to personal abilities and limitations; ensure fair and consistent workload distribution
- Stay abreast of all regulatory and statutory requirements and ensure that the company is compliant
Requirements
Qualification: B.Sc or M.Sc in Business Management, Project management or any related discipline
Experience: 3 + Years similar experience in leadership level in logistics and transport
Skills
- High proficiency in MS Office Suite
- Must be able to prepare management reports and correspondence
- Good leadership, stress and time management skills
- Ability to multitask
- Result-oriented team player with exceptional motivation and interpersonal skills.
- Good written and verbal communication skills
Personal Attributes:
- Passion for people
- Loves to fix things
- Have a deep desire to work in the logistics industry
- Logistics industry awareness
- Highly organized and detailed
How To Apply
Candidates should send their Cover Letter and Resume to:recruitment@owensxley.com
Sorry the application deadline for this job has elapsed
