Marketing Operations Manager
Five3NigeriaLimited
20-Mar-2018
₦100,000 - 150,000
LAGOS ,
HR
Five3nigerialimited is in urgent need of an interlligent Marketing Operation Manager,the candidate will be able codinates a team to Markets products by managing staff; maintaining response operations; maintaining quality ratings.
Job Duties:
- Maintains marketing staff by recruiting, selecting, orienting, and training employees;developing personal growth opportunities.
- Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; disciplining employees;initiating,coordinating, and enforcing systems and procedures.
- Maintains customer response operations by establishing work schedules; assigning employees; providing back-up.
- Maintains quality service by establishing and enforcing standards; training representatives; monitoring calls; surveying customers; evaluating outcomes.
- Resolves customer problems by training telemarketing service representatives; maintaining reference manuals and dialogue guides; providing information; answering questions.
- Maintains work process flows by coordinating information and requirements with related operational departments; participating with and providing resources to business improvement teams.
- Keeps management informed by preparing reports; making presentations; interpreting information and making recommendations.
- Contributes to team effort by accomplishing related results as needed.
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- Skills and Qualifications:
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Supervision, Market Knowledge, Subordinate Involvement, Planning, Quality Focus, Resolving Conflict, Customer Service, Managing Processes, Presentation Skills, Technical Understanding, Financial Planning and Strategy.
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NOTE: Qualified and interested applicant MUST be a Lagos resident
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