Vacancy for Customer Service Representative at Yes-Africa Global Resources Company

 Employment Nigeria 07-Oct-2017 LAGOS , Customer Service  

POSITION : Customer Service Representative

 Responsibilities

  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Maintains financial accounts by processing customer adjustments.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepares product or service reports by collecting and analyzing customer information.
  • Serves customers by providing product and service information; resolving product and service problems.
  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information.
  • Contributes to team effort by accomplishing related results as needed.

 Skills

  • Phone Skills
  • Resolving Conflict
  • Analyzing Information
  • Multi-tasking
  • Customer Service
  • Product Knowledge
  • Quality Focus
  • Problem Solving
  • Market Knowledge
  • Documentation Skills
  • Listening Skills

How To Apply
Candidates should send their CV's to:olujide.mayowa@yesafricaglobalresources.com



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