Vacancy for Customer Engagement Officer at iflix

 Employment Nigeria 07-Oct-2017 LAGOS , Customer Service  

iflix - Your collection of TV shows & movies that you can stream or download, anywhere, anytime, on any device, on your terms for an incredibly low price. Applications are invited from qualified candidates to fill the position below:

POSITION : Customer Engagement Officer

Description

  • You will be communicating with people across all channels so you must love to phone and email, use chat messaging and go crazy on social media.
  • People need to know we're available whenever they need us, so you'll be replying and interacting with users on Twitter and Facebook on a daily basis.
  • Your role will be a hybrid one part Customer Service and part Communications Associate which caters to users on both a personal level and in a broader, more public sense i.e. on Social Media.

"I don't like iflix, it doesn't go with my outfit, EXPLAIN YOURSELF!" So, how would you respond to this? If you know EXACTLY what to say (with empathy and always with a touch of humour!) read on:

  • Demonstrate the desire and initiative to continue learning new and relevant product and technical information as iflix evolves into a force to be reckoned with.
  • Demonstrate flawless communication skills be it verbal, and most importantly... WRITTEN. We're looking for someone who can interact with users and tend to their every query and demand.
  • Happy to work weekends and evenings.
  • Relationships are important to us, so having very good people skills is non-negotiable.
  • Provide consistent, superior support to every customer by utilizing all available tools and resources (even if that 'tool' is the customer him/herself)
  • Manage and monitor fan interactions in a timely manner with an attitude that's distinctively iflix. We want someone who's fun, someone who is a raconteur at heart - a person that can tell stories in a cool, iflix way
  • You must be familiar with the online landscape, so you can provide technical solutions and use digital tools to the best of your ability. If you're reading this, it's a pretty good indication that you're comfortable with the Interwebz.


Sorry the application deadline for this job has elapsed



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