Engineering Vacancy at Cobranet Limited

 Employment Nigeria 07-Oct-2017 LAGOS , Engineering  

Cobranet Limited a leading Internet Service Provider (ISP) is recruiting to fill the position below: 

POSITION : Support Engineer

Responsibilities

  • Interact with customers to provide and process information in response to complaints and inquiries.
  • Escalate cases to another unit to and follow up on the case.,
  • Ensuring incidents are documented in a professional manner using the available Customer Relationship Management (CRM)
  • Provide technical support service via phone, email, and other channels as required to clients.
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
  • Provide prompt and accurate feedback to customers.
  • Ensure proper follow up and closure of all pending tickets.

Others

  • Abide and apply the rules and regulations of the department and the company as a whole.
  • Responsible for achieving any assignment given by the Manager.
  • Keeping up to date with departmental and company notification via Emails, notice board and other mediums
  • Report to the Head of Department.
  • Respond to client complains in a proper and professional manner
  • Should maintain a high level of personal responsibility.

Technical Skills:

  • Investigate and troubleshoot customer problems by analyzing bandwidth graphs, packet loss.
  • Basic routing & switching knowledge.
  • Basic RF knowledge.
  • Ability to resolve problems remotely

General Skills:

  • Interpersonal relationship.
  • Maintain a good communication and interaction with customers and colleagues.
  • Self-learner.
  • Communications skills, both verbal and written.

 Qualifications : Preferred B.Sc (or equivalent) in Computer Science.

Certifications:

  • CCNA is preferred.
  • MCP is preferred.

Experience: A previous experience in support or IT department.

Language:

  • Good verbal and writing skills in English are mandatory.

How To Apply
Candidates should send their Applications and CV's to:support.hire@cobranet.ng



Sorry the application deadline for this job has elapsed



Disclaimer: Though we make every effort to verify the authenticity of our posts, We're in no way affiliated to any of these companies whose vacancies we publish.
Note : Do not pay any fees to Employers for recruitment. To report and to view a list of fake recruiters in Nigeria, . Click Here

SIMILAR JOBS

Sales Representatives Jobs in Lagos

Nestle Nigeria Engineering Trainee Programme 2015

Graduate Mechanical Engineer at Drausnet Nigeria

QA/Test Engineers Job at Buksen Engineering Services

Job at XNet Security Technologies Limited


Leave Your Comments










JOB SEARCH

MOST RECENT JOBS

Talent Developer Assistant & Methods Lead in a Multinational Oil and Gas Company

Immigration/Visa Officer, PHC & Lagos in a Multinational Oil and Gas Company

PTM Archive Co-Ordinator (PHC) at Maventeq Systems Limited

Payroll Officer at Maventeq Systems Limited

Accounts Receivable Officer at Sahara Group

More

GET FREE JOB ALERTS

POPULAR JOBS

Consultant (Orthopaedic & Traumatology Paediatrics) at the Lagos University Teaching Hospital (LUTH)

Consultant (Haematology & Blood Transfusion) at the Lagos University Teaching Hospital (LUTH)

Consultant (Anatomic & Molecular Pathology) at the Lagos University Teaching Hospital (LUTH)

Medical Officer (Clinical Pathology) at the Lagos University Teaching Hospital (LUTH)

Consultant (Medicine - Rheumatology) at the Lagos University Teaching Hospital (LUTH)

Accounts Receivable Officer at Sahara Group

Quality Control Officer at Sagar Vitaceuticals Nigeria Limited

More

Employment Nigeria

About
Privacy Policy
Terms Of Use
Job Widget

Job Seekers

Sign Up
Login In
Search for Jobs
Upload CV

Employers

Advertise
Post Jobs
Sign Up
Sign In

Contact


info[at]employmentnigeria.com,