Call Center Agent at SILVERLINE LIMITED

 Employment Nigeria 14-Oct-2017 LAGOS , Customer Service  

POSITION : Call Center Agent

Responsibilities

  • Establishes insurance policies by obtaining client information; determining eligibility and maintaining database.
  • Obtains client information by answering telephone calls; interviewing clients and verifying information.
  • Establishes policies by entering client information; confirming pricing.
  • Informs clients by explaining procedures; answering questions; providing information.
  • Maintains communication equipment by reporting problems.
  • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
  • Updates job knowledge by studying new product descriptions; participating in educational opportunities.
  • Accomplishes sales and organization mission by completing related results as needed

 Skills :

Verbal Communication, Phone Skills, Listening, Data Entry Skills, People Skills, Informing, Customer Focus, Customer Service, Attention to Detail, Professionalism, Multi-tasking

NOTE: Qualified and lterested applicant must be Lagos resident. 



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