Resolve customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
Ensure that clients make payment for services before they exit the restaurant
Keep clear records of payments received and make detailed notes of balance payments
Check companies emails and respond to them accordingly; draw the attention of management to certain mails when necessary
Ensure outstanding customer care at all times.
Provide customers with information on freshly baked products and their ingredients
Maintains a friendly, cheerful and courteous demeanour at all times.
Communicate with your supervisor, informing them of clients’ bookings, needs and complaints.
Take up other duties as assigned.
Qualifications
Minimum of HND or equivalent with a minimum of two (2) years’ relevant experience in a customer facing role.
Possess retentive memory to remember bookings
Ability to pay attention to details
Ability to maintain orderliness.
Strong communication and people skills
Customer service orientation
Proficient in English (oral and written)
Excellent phone etiquette
Excellent communication skills
Multitasking ability
How To Apply
candidates should send their applications and CV's to:careers@enroyale.com
Sorry the application deadline for this job has elapsed
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