LORACHE LIMITED
25-Sep-2017
₦150,000 - 300,000
PORT HARCOURT ,
IT and Telecoms
Job Position Engineer- Onsite Technical Support
Opening Location Port Harcourt
Major Deliverables
1] Manage incidents, respond to requests for technical assistance in person, via phone & email
2] Responsible for supporting post-sales customer activity remotely and on-site.
3] Responsible for carrying out detailed Site Survey & maintain proper documentation
4] Perform installation and implementation and network integration at customer’s site
5] Promptly investigate, resolve & report any incidents, errors, events or deviations.
6] Ensure installation, maintenance and troubleshooting is carried out within agreed OLA.
7] Responsible for resolving concerns on signal strength, signal to noise ratio and similar parameters in accordance to Spectranet approved standard.
8] Share insight & appropriate action against bandwidth consumption, virus infection and security threats.
9] Track and route problems and requests and document resolutions
10]Prepare daily activity reports
11] Inform management of recurring problems.
Function/ Domain Customer Service / Technical Support Group
Reporting to Direct - Supervisor Technical Support Group; HOD
Place of Posting Nigeria
Essential Attributes Proficient in WiFi, WiMAx, LTE, TCP/IP, WLAN, Ethernet, LAN, WAN,Device/Network level Troubleshooting.
a.Computers (OS & Application Level), Analytical, Internet and Tech savvy, Customer Focused, Team Player.
Desired Results Relevant Industry Experience, been on the front desk handling customers and team.
Qualifications HND / Graduate / Post Graduate in Electrical/Electronics/Computer/Communication/InfoTech.
Desired Experience 1 to 3 years in similar profile.
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