POSITION : Head of Operations
Responsibilities.
- Responsible for creating and executing operational strategy with further responsibilities including:
- Ensure costs are maintained within forecast and flexed appropriately with volume and that efficiencies are evident and reinvested in service enhancements.
- Provide a world class service to our clients customers by continually challenging service levels to ensure the business is market leading.
- Set high standards, developing and implementing leading solutions; being part of the wider operational solution for the division.
- Represent the Operations Director at customer meetings and business development meetings.
- Lead, motivate, empower and develop leaders to execute service excellence by ensuring people management plans, processes and systems are in place and appropriate procedures are followed.
- Manage and monitor the performance of the Team against agreed performance objectives; meeting regularly with the teams to include one to ones, appraisals, listening groups and team meetings.
Profile
- 3-5 years’ experience in a reputable firm or organization.
- Experience in operating in a Mid Operations role.
- Graduate level education or equivalent experience in Operations Management some of which must have been gained in a customer service delivery environment.
- Experience of operating Warehouse Management System and paper based solutions
- Strong distribution management experience including operating a cold chain fleet, six sigma, lean management and batch control.
- Demonstrated strategic and analytical thinking and customer/patient focus.
- Strong interpersonal skills, particularly ability to grow, lead and motivate a large operations team and the ability to manage key customer relationship.
- Must live within Lekki /Ajah Axis.
How To Apply
Candidates should send their CV's to: info@ivyheights.com
Sorry the application deadline for this job has elapsed
