EME Consulting is recruiting to fill the position below:
POSITION : Client Relationship Officer
Responsibilities
- Implement a plan of action to monitor the success of a streamlined and efficient customer service process and toolset.
- Responsible for monitoring the stock differences at collection points and investigating any issues.
- Partner closely with senior customer service leaders to understand business needs and requirements.
- Cultivate and maintain key contact relationships with clients
- Work with a team of analysts to support process improvements and strategic initiatives for our growing Sales & Service team.
- Communicating and upholding servicing standards to direct reports
- Lead and support your team in collaboration with project managers and subject matter experts within our Operations
- Communicating daily to ensure the staff are aware of procedures, daily counts, and ongoing movements
- Provide routine updates to one’s manager on the completion of daily, weekly and monthly deadlines
- Focus heavily on hand-offs between customer service and partner teams, as well as, intra-customer service process opportunities
Qualifications
- Bachelor’s Degree required
- Demonstrates creativity in evaluating alternatives and the recommendations of solution
- SQL and Lean Six Sigma is an added advantage
- Experience of working within a fast paced environment and be hands on when it comes to giving exceptional customer service.
- A positive attitude, be motivated, conscientious
- Highly flexible, adaptable to change and with an aptitude for learning.
- Exceptional analytical and problem-solving skills
- Excellent oral, written communication and presentation skills.
How To Apply
Candidates should send their application letter and CV to: humancapital@emeconsulting.com.ng
Sorry the application deadline for this job has elapsed
