Vacancy for IT Service Management Analyst at British American Tobacco

 Employment Nigeria 28-Oct-2017 IBADAN , IT and Telecoms   Manufacturing  

British American Tobacco is recruiting to fill the position below:

POSITION : IT Service Management Analyst

Responsibilities

  • Focused on Operations, this IT role is responsible for delivering business value and improving operational efficiency across IT demand, project delivery and services.
  • The role has full IT responsibility for Operations and covers both IT Services and business engagement aspects, ensuring optimal stakeholder management and alignment of IT KPIs to agreed SLA.

Requirements

  • 5 years+ experience in managerial level IT
  • Evidence of working and engaging with customers and especially senior business stakeholders
  • Flexibility, able to deal well with ambiguity and ability to learn quickly
  • Good interpersonal and communication skills
  • Able to exert influence in order to reach a solution.
  • Project Management skills and certification; good analytical and planning skills.
  • Competence, experience and certification in IT Infrastructure Library would be an added advantage
  • Ability to demonstrate a good awareness of relevant business activities

Desirable Requirements:

  • Knowledge of standard operations processes and their undergirding technical processes would be additional advantage.


Sorry the application deadline for this job has elapsed



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