Customer Service Agent at Mines.io

 Employment Nigeria 04-Nov-2017 LAGOS , Customer Service  

Mines.io is a VC-backed startup, our microfinance platform enables consumers to get non-collateralized loans in minutes, often for the first time in their lives.

POSITION : KwikCash Customer Service Agent

Responsibilities

Respond to all support sms, call, email enquiries in a timely manner and ensure an excellent customer experience by correctly identifying customer issues and promptly providing resolution including timely escalation of issues to the appropriate support levels.

Requirements

  • Bachelor's Degree/HND
  • 3 year(s) experience

Desired Courses:

  • ICT/Internet software Information Technology
  • Computer Science
  • Electrical Engineering

Desired Skills:

  • Credit Management
  • Customer Relationship Management
  • IT Operations Support
  • Support
  • Teamwork
  • Banking
  • Basic Computer skills
  • Business Etiquette
  • Computer systems and networking
  • Tech Support
  • Troubleshooting
  • Written Communications


Sorry the application deadline for this job has elapsed



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