Work with IT PMO to ensure that measures and mechanisms for benefits management are well defined
Monitors the realization of benefits against what was defined in business case
Develop project rationale and perform scoping assessments to determine feasibility of projects
Ensure that relevant stakeholders are involved in specification of new services and/or major upgrades to existing services
Support relationship managers in engaging the business as required
Provide leadership and technical guidance to reports
Prepare correct and valid data in schema required by CRM data migration
Write ETL Jobs to bring this data from the bank’s back-end systems to CRM Integration database
Requirements
Know how to write T-SQL queries on SQL Server and other DBMS systems that are hosting the bank’s back-end systems.
Know how to optimize queries.
Understand data integrity, validity, optimization.
Know how to write ETL Jobs to transfer data
A first Degree or its equivalent in a Business /IT related discipline
4+ years of experience in business analysis, 1+ years of experience in managing relationships with internal business customers.
Requirements Definition and Management
Business Analysis
Benefits Management
CRM Certification
Service Acceptance
Stakeholder Relationship Management
Portfolio, Programme and Project Support
Learning Delivery
Competencies:
Sound interpersonal and communication skills and the ability to work effectively with other business unit leads
Sound conflict management skills
Customer-centricity
Creative, results-oriented and analytical with strong problem-solving capability
Good leadership and influencing ability
Experience of analyzing and breaking down problems and information using structured frameworks and methodologies
Proficient understanding of business financial models and business justifications
Proficient knowledge of functional requirements design
Coaching
How To Apply
Candidates should forward their CV's to:jobs@wfmcentre.com with position applied for as subject
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