Sales Support Analyst at Givanas Cosmetics Nigeria Limited

 Employment Nigeria 04-Nov-2017 LAGOS , Marketing and Sales  

POSITION : Sales Support Analyst

Responsibilities

  • Provide support to sales representatives and respond to customer and prospect queries.
  • An experienced professional with knowledge of sales and customer service best practices.
  • Able to interpret sales metrics and be goal-oriented. We expect you to perform well in a team environment and have exceptional people skills.
  • Able to contribute to creating and maintaining good customer relationships and ensuring smooth sales team operations.
  • Process orders & quotes with a methodical attention to detail in a timely manner
  • Liaising with production and warehouse departments
  • Providing product information to customers
  • Follow order management system for new order processing, factory shipment and stock inventory to ensure product availability
  • Evaluating the sales and delivery trends on weekly basis
  • Generating weekly and monthly sales performance report
  • Provide troubleshooting assistance for customer orders, account statuses and relevant problems
  • Establish customer list for Sales Executives
  • Resolving delivery and customer care issues
  • Provide data and guides to help the sales team
  • Monitor the receivables and follow up with sales team
  • Respond to incoming customer correspondence including phone calls, and emails

Requirements

  • Bachelor Degree in Marketing or Associates Degree in relevant field a plus.
  • Experience as a Sales support analyst
  • Proficiency with MS Office Suite, particularly MS Excel.
  • Experience with CRM software
  • In-depth understanding of sales. principles and customer service practices.
  • Excellent communication skills.
  • Analytical and multitasking skills
  • Teamwork and motivational skills

How To Apply
Candidates should send their CV's to:hr@givanascosmetics.com with “Sales Support Analyst” as  the Subject  



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