Engineering Vacancy at NCR Corporation
Employment Nigeria
18-Nov-2017
LAGOS ,
Engineering
NCR Corporation (NYSE: NCR) enables nearly 700 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR is recruiting to fill the position below:
POSITION : Customer Engineer
Responsibilities
- Typically manages overall life cycle of one or more Knowledge Solutions.
- He must be able to work within the stipulated rules and regulations of the company.
- Supervise team member to provide the best service delivery to our esteem customer.
- Ensure he continuous meet Service level agreement the company have with the customer.
- Ensure reduction of failures/incidents, designing efficient and cost effective service philosophies, optimizing use of assets to reduce inventories and improve cash flows and performing proactive lifecycle management on both product and service performance
- Be an expert that directs project specific activities of team members and offers management assistance to the organizational leader
- Able to work with other CEs and CallCenter optimally to achieve their individual and collective KPI set by the company.
- Be customer centric, technically inclined and must be a fast learner.
Qualifications
- Degree or Higher National Diploma
- 4 years of related engineering field experience
- Strong team orientation.
- Customer service experience will be and added advantage.
- CCNA certification is mandatory.
- Understanding of current Incident Management processes and systems
- Strong analysis and good reporting skill.
- Self-motivation, customer focused.
- Strong written and oral communication skills
Sorry the application deadline for this job has elapsed
