Contec Global Group  provides integrated, systems-based solutions in the fields of Secure Technologies, Infrastructure and Hospitality.

POSITION : Project Manager

 Responsibilities

• Create business workflows to reduce defects, improve customer satisfaction, manage end-user impact, reduce cost and increase project efficiency.
• Translate business objectives and needs to technical requirements from various stakeholders.
• Assist with the financial management and budgeting of projects, resource allocation and procurement management.
• Define, create and maintain tools and processes for tracking project status, change requests, sign offs and approvals, and best practice knowledge repository.
• Have strong knowledge requirements about the working knowledge of CSM, payment and banking industry standards, networking and API protocols.
• Ensure timely coordination with technical team, all stake holders, partners for implementation timely implementation of the project.
• Design and create the company’s project management best practices, including leading continuous improvement initiatives and providing leadership and guidance.
• Define project scope, deliverables and budget based on technical requirement specs from stakeholders.
• Responsible for coordinating with all stake holders for documentation, API’s, end to end integration etc.
• Be responsible for end-to-end successful project delivery from inception to go-live; including technology and business readiness deliverables and change management activities.
• Design, create and implement project processes with vendors and other stakeholders, including project charters and milestones, issue and risk management considerations and contingency roadblock plans.

 Requirements

• A Bachelor's Degree in Business, Information Technology or a related experience in payment/fintech or handling such projects.
• 3-5 years of experience in a project management capacity including all aspects of project management processes, disciplines and execution essential
• Sound technical acumen and/or previous experience in a techno commercial/business role.
• Have a good understanding of NIBSS integration, NIP and other API’s.
• Project Management Institute, PMP Certification or equivalent is considered a strong asset

Skills:

• Sales skills
• Strong customer focus
• Client Engagement & Management
• Decision Making & Problem solving
• Negation skills

POSITION : Front Desk/ Admin Executive

 Responsibilities

• Provide excellent customer service for clients; practices confidentiality and privacy protocols in accordance to the requirements of the organization.
• Answers basic questions regards to the business
• Handles incoming and outgoing letters
• Take and relay messages
• Maintain Basic filling system
• Maintains waiting areas, office files, and front - desk areas in a manner that is organized and neat.
• Manages the Calendar of the Manager and senior team
• Performs day to -day administrative functions and general office duties including but not limited to word processing, copying, filing, faxing, answering phones and data entry
• Performs other duties as may be required
• And responsible for all office management

 Requirements

• Diploma from a reputable institution
• 1-2 years working experience in a related field

POSITION : Agent Acquisiton Officer

Responsibilities

• Actively listen to customer requirements or challenges and provide a strategic fit to any of our products or solutions
• Managing the sales process for new prospects, from initial contact through to closure
• Contacting prospective customers and discussing their requirements.
• Achieving all revenue targets & objectives in line with the Area Business Plan.
• Advises customers by providing information on products
• Sales of business solutions and services to target markets/customer base.
• Grow the merchant and customer touch point network into the largest multi-channel network.
• Working closely with the marketing team to produce any sales collateral required for the target market

Requirements

• Bachelor’s degree from any reputable University, with 2-3 years working experience

Skills:

• Resilience and the ability to cope with rejection
• A high degree of self-motivation and ambition
• Ability and desire to sell
• Excellent communication skills
• Positive, confident and determined approach

POSITION : Deals Acquisition Executive

Responsibilities

• Actively listen to customer requirements or challenges and provide a strategic fit to any of our products or solutions
• Managing the sales process for new prospects, from initial contact through to closure
• Contacting prospective customers and discussing their requirements.
• Achieving all revenue targets & objectives in line with the Area Business Plan.
• Advises customers by providing information on products
• Sales of business solutions and services to target markets/customer base.
• Grow the merchant and customer touch point network into the largest multi-channel network.
• Working closely with the marketing team to produce any sales collateral required for the target market

Requirements

• Bachelor’s degree from any reputable University
• 2-3 years working experience

Skills:

• Resilience and the ability to cope with rejection
• A high degree of self-motivation and ambition
• Ability and desire to sell
• Excellent communication skills
• Positive, confident and determined approach

POSITION : Social Media Specialist 

Description

• The ideal candidate will be highly organized and comfortable multi-tasking.
• The Social Media Specialist’s goal will be to attract, engage and interact with our virtual community.
• The successful Social Media Specialist will have knowledge and passion for social media including but not limited to Twitter, Facebook, Snapchat, Instagram, YouTube, Twitch, Reddit, and LinkedIn.

Responsibilities

• Moderate all user-generated content
• Create and maintain editorial calendars and schedules
• Collaborate with other departments to manage reputation, identify key players and coordinate actions
• Work with the marketing team to create a solid branding message across all channels
• Create social media campaigns and call to actions that drive engagement and conversions
• Monitor and tracking all outgoing and incoming social media communication.
• Execute the creation and publishing of relevant, original, and high-quality content
• Maintain a regular publishing schedule
• Build and execute social media strategy through competitive research, platform determination, benchmarking, messaging, and audience identification
• Optimize company pages within each platform to increase visibility of company’s social content

Qualifications

• Bachelor's degree in Business, Journalism, Marketing, Communications, or a related field is required
• 3+ years experience in social media or related field
• Excellent consulting, writing, editing, presentation and communication skills
• Strong understanding of user-generated content management, content marketing and reputation management
• Demonstrable social networking experience and social analytics tools knowledge
• Knowledge of online marketing and good understanding of major marketing channels
• Ability to plan strategically, manage and prioritize multiple projects simultaneously, work well under pressure in a fluid, fast-paced team environment while meeting critical deadlines

POSITION : Customer Care Executive

 Responsibilities

• Answers inquiries by clarifying desired information; researching, locating, and providing information
• Maintaining customers focus at all times and answering to customer’s enquiries using the standard guidelines
• Maintaining working cognition of each customer process for various market segments and communicating issues to team manager.
• Handle customer inquiries both telephonically and by email
• Provide customers with product and service information
• Document all call information according to standard operating procedures
• Manage and resolve customer complaints

 Requirements

• Bachelor's Degree in any reputable institution
• 2-3 year working experience in any related field

Skills:

• Customer service orientation
• Organizational skills
• Attention to detail.
• Verbal and written communication skills
• Listening skills
• Problem analysis and problem solving

How To Apply
Candidates should send their CV's to: careers@nownow.ng