Vacancy at Chips, Bits & Bytes Limited (CBBL) for Manager, Customer Service
Employment Nigeria
18-Nov-2017
LAGOS ,
Customer Service
POSITION : Customer Service Manager (e-LEARNING)
Description
The Customer Service MAnager would Plan, co-ordinate and control the activities of the customer service team to maintain and enhance customer relationships and meet organizational and operational objectives.
Responsibilities
- Handle complex and escalated customer service issues
- Monitor accuracy of reporting and data base information
- Analyse relevant data to determine customer service outputs
- Identify and implement strategies to improve quality of service, productivity and profitability
- Liaise with company management to support and implement growth strategies
- Co-ordinate and manage customer service projects and initiatives
- Develop and implement customer service policies and procedures
- Define and communicate customer service standards
- Review and assess customer service contracts
- Oversee the achievement and maintenance of agreed customer service levels and standards
- Direct the daily operations of the customer service team
- Plan, prioritize and delegate work tasks to ensure proper functioning of the department
- Ensure the necessary resources and tools are available for quality customer service delivery
- Review customer complaints
- Track customer complaint resolution
- Ensure budget requirements are met
Requirements
- A bachelor's degree
- 4 – 5 years customer service experience
- Supervisory experience
- In-depth knowledge of customer service principles and practices
- In-depth knowledge of customer service software, databases and crm tools
- Current with relevant technology trends and applications
- Proficiency in ms office applications
- Product knowledge
- Must be a female
Competencies:
- Problem Analysis And Problem-Solving
- Decision-Making
- Planning and Organizing
- Initiative
- Communication Skills
- Writing Skills
- Customer Service Focus
- Supervisory Skills
- Flexibility
- Presentation Skills
- Stress Tolerance
How To Apply
Applicants should forward their CV's to:hr@cbblimited.com.ng
Sorry the application deadline for this job has elapsed
