Vacancy at Chips, Bits & Bytes Limited (CBBL) for Manager, Customer Service

 Employment Nigeria 18-Nov-2017 LAGOS , Customer Service  

POSITION : Customer Service Manager (e-LEARNING)

Description

The Customer Service MAnager would Plan, co-ordinate and control the activities of the customer service team to maintain and enhance customer relationships and meet organizational and operational objectives.

Responsibilities

  • Handle complex and escalated customer service issues
  • Monitor accuracy of reporting and data base information
  • Analyse relevant data to determine customer service outputs
  • Identify and implement strategies to improve quality of service, productivity and profitability
  • Liaise with company management to support and implement growth strategies
  • Co-ordinate and manage customer service projects and initiatives
  • Develop and implement customer service policies and procedures
  • Define and communicate customer service standards
  • Review and assess customer service contracts
  • Oversee the achievement and maintenance of agreed customer service levels and standards
  • Direct the daily operations of the customer service team
  • Plan, prioritize and delegate work tasks to ensure proper functioning of the department
  • Ensure the necessary resources and tools are available for quality customer service delivery
  • Review customer complaints
  • Track customer complaint resolution
  • Ensure budget requirements are met

Requirements

  • A bachelor's degree
  • 4 – 5 years customer service experience
  • Supervisory experience
  • In-depth knowledge of customer service principles and practices
  • In-depth knowledge of customer service software, databases and crm tools
  • Current with relevant technology trends and applications
  • Proficiency in ms office applications
  • Product knowledge
  • Must be a female

Competencies:

  • Problem Analysis And Problem-Solving
  • Decision-Making
  • Planning and Organizing
  • Initiative
  • Communication Skills
  • Writing Skills
  • Customer Service Focus
  • Supervisory Skills
  • Flexibility
  • Presentation Skills
  • Stress Tolerance

How To Apply
Applicants should forward their CV's to:hr@cbblimited.com.ng



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