Analyst, Network Operations Center (NOC) at KKON Technologies (KKONTech)

Employment Nigeria 11-Nov-2017 LAGOS , Engineering IT and Telecoms

KKON Technologies (KKONTech) we are into the design, installation, and maintenance of all types of data network engineering solutions for businesses, private consumers and government agencies.

POSITION : Network Operations Center (NOC) Analyst

Responsibilities:

The Network Operations Center (NOC) Analyst performs technical analysis of system issues and outages as they occur across customer enterprise networks.
This individual then performs research to troubleshoot and resolve the issue or, depending upon complexity, escalates the issue to higher-level systems administrators and network engineers.
The NOC Analyst is responsible for researching and documenting various mitigation strategies, and must maintain current and thorough knowledge of customer technologies and their significance to customer operations.
This individual must be able to prioritize remediation of issues in a 24 x 7 environment with critical uptime requirements.
The NOC analyst may also perform basic system administration tasks such as network/system troubleshooting, patching operating systems and applications, and executing various scripts.
Monitor a wide variety of information and network systems that include, but are not limited to telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage, backup, operating systems and core applications
Document all actions in accordance with standard company policies and procedures
Notify customer and third-party service providers of issues, outages and remediation status
Work with internal and external technical and service teams to create and/or update knowledge base articles
Perform basic systems testing and operational tasks (installation of patches, network connectivity testing, script execution, etc.)
Support multiple technical teams in 24 x 7 environment operational environments with high uptime requirements. Varied shift schedules may include day or evening hours.
Provide timely response to all incidents, outages and performance alerts. Categorize issues for escalation to appropriate technical teams
Recognize, identify and prioritize incidents in accordance with customer business requirements, organizational policies and operational impact
Collect and review performance reports for various systems, and report trends in hardware and application performance to assist senior technical personnel to predict future issues or outages
Other duties as assigned.

Qualifications

High School Diploma or equivalent
3 years of experience supporting and monitoring network systems, servers or storage in an enterprise environment.
Previous NOC experience is strongly preferred.
Understanding of key network monitoring protocols including SNMP, NetFlow, WMI, syslog, etc.
Knowledge of Microsoft server operating systems and Cisco network devices
Excellent written, verbal and interpersonal skills
Strong customer communication skills, with the ability to communicate clearly with both customers and technical personnel in high-stress situations.

How To Apply
Candidates should send their CV to:hr@kkontech.com with the subject as "NOC Analyst".

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Analyst, Network Operations Center (NOC) at KKON Technologies (KKONTech)

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