KKON Technologies (KKONTech) we are into the design, installation, and maintenance of all types of data network engineering solutions for businesses, private consumers and government agencies.
POSITION : Network Operations Center (NOC) Analyst
Responsibilities:
- The Network Operations Center (NOC) Analyst performs technical analysis of system issues and outages as they occur across customer enterprise networks.
- This individual then performs research to troubleshoot and resolve the issue or, depending upon complexity, escalates the issue to higher-level systems administrators and network engineers.
- The NOC Analyst is responsible for researching and documenting various mitigation strategies, and must maintain current and thorough knowledge of customer technologies and their significance to customer operations.
- This individual must be able to prioritize remediation of issues in a 24 x 7 environment with critical uptime requirements.
- The NOC analyst may also perform basic system administration tasks such as network/system troubleshooting, patching operating systems and applications, and executing various scripts.
- Monitor a wide variety of information and network systems that include, but are not limited to telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage, backup, operating systems and core applications
- Document all actions in accordance with standard company policies and procedures
- Notify customer and third-party service providers of issues, outages and remediation status
- Work with internal and external technical and service teams to create and/or update knowledge base articles
- Perform basic systems testing and operational tasks (installation of patches, network connectivity testing, script execution, etc.)
- Support multiple technical teams in 24 x 7 environment operational environments with high uptime requirements. Varied shift schedules may include day or evening hours.
- Provide timely response to all incidents, outages and performance alerts. Categorize issues for escalation to appropriate technical teams
- Recognize, identify and prioritize incidents in accordance with customer business requirements, organizational policies and operational impact
- Collect and review performance reports for various systems, and report trends in hardware and application performance to assist senior technical personnel to predict future issues or outages
- Other duties as assigned.
Qualifications
- High School Diploma or equivalent
- 3 years of experience supporting and monitoring network systems, servers or storage in an enterprise environment.
- Previous NOC experience is strongly preferred.
- Understanding of key network monitoring protocols including SNMP, NetFlow, WMI, syslog, etc.
- Knowledge of Microsoft server operating systems and Cisco network devices
- Excellent written, verbal and interpersonal skills
- Strong customer communication skills, with the ability to communicate clearly with both customers and technical personnel in high-stress situations.
How To Apply
Candidates should send their CV to:hr@kkontech.com with the subject as "NOC Analyst".
Sorry the application deadline for this job has elapsed
