Vacancy for Helpdesk Support Officer at Tranter IT Infrastructure Services Limited (TITIS)

 Employment Nigeria 23-Nov-2017 LAGOS , Customer Service  

Tranter IT Infrastructure Services Limited (TITIS) offers flexible IT support, expert training and professional IT project delivery services. TITIS is recruiting to fill the position below:

POSITION : Helpdesk Support Officer

Requirements

  • A Graduate Degree in Computer Science, Engineering or related discipline with an IT focus.

Certifications:

  • A+, MCSE, MCSA, MCITP, CCNA is a plus.

Specific Work Experience:

  • End User services experience.
  • Work experience in a related industry setting (cement, aggregate, ready-mix) is a plus.
  • Broad technical computer maintenance and repairs, email, printer
  • Understanding of IT services, technology and solutions is a plus.

Technical/Functional Skills:

  • Ability to interact with colleagues within IT and other departments.
  • Deep understanding of running IT services in regards to technology and processes.
  • Strong analytical, design and development skills including troubleshooting and integration of IT services..

Behavioral/Managerial Competencies: 

  • Strong customer / end-user / client service orientation.
  • Highly self-motivated and directed.
  • Keen attention to detail.
  • Capability for problem solving, decision making, sound judgment, assertiveness.
  • Ability to communicate openly and effectively with IT management, Business Units management, with other IT managers, with staff, and with many diverse constituencies.
  • Ability to work decisively under heavy workload considering the criticality, urgency and extended work hours required to ensure availability of the service in accordance to service level commitments.

Linguistic Skills:

  • English.

Mobility Requirements (time spent travelling internationally, nationally etc.):

  • National travelling to plants and offices.

How To Apply
Candidates should send their CV's to: jobs@tranter-it.com using "Helpdesk Support" as the subject  



Sorry the application deadline for this job has elapsed



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