Vacancy for Case Worker Supervisor at COOPI Cooperazione Internazionale
Employment Nigeria
25-Nov-2017
BORNO ,
Administrative
NGO
COOPI Cooperazione Internazionale a non-confessional humanitarian development organization is recruiting to fill the position below:
POSITION : Case Worker Supervisor
Scope
- Acts as the focal point of a specific geographical area), and within that area, monitors the case management daily activities and the efficiency and effectiveness of the team of Case Workers and Community Support Case Workers.
- Accountable for the monitoring of the cases and will propose possible change in the team configuration depending on the actual case load in the designated geographical location.
Responsibilities
- Supports the Protection Officer in raising gaps and recommendations both regarding external issues and possible ones with the collaborators;
- Actively contributes to the case management activities filling the forms, assessing the needs, dealing with the beneficiaries like all the other Case Workers do;
- Actively contributes in training the partners (social workers of the institutional stakeholders);
- Ensures the daily activities’ monitoring focusing on the quality of the work, security, interpretation and reporting of possible changes of the social context.
- Ensures that all documentation for Case management of Unaccompanied and Separated Children is conducted and filed according to required standards;
- Collects and documents success stories for reports
- Supervises, supports and leads the Case management team during the day by day activities in the assigned geographical area (Case workers and Community support workers);
- Monitors the day by day activities, for example ensuring all registered children’s cases are properly managed, according to the guidelines, the available referral pathway and service mapping;
- Leads trainings for community leaders, government social workers and case workers on Case Management and Child Protection in Emergencies under request of the Protection Officer;
- Supports the Child Protection Officer and Data-entry clerk in the data-entry activities for the cases of the geographical area assigned (ex. interpreting the forms and explaining the cases);
- Communicates regularly with the Protection Officer for updates on achievements and challenges;
- Directly communicates effectively with other caseworkers as part of conducting individual case management;
- Collects the reports from the assigned geographical area and supervises the overall integrity and uniformity of methods among the different areas of works and teams;
- Adopts standard operating procedure for the Child Protection and case management system and data management protocols;
- Upholds COOPI’s mission and Charter of Values;
- Follows and enforces all COOPI codes of conduct and policies (globally and in-country);
- Performs any other necessary action related to the position to achieve the objectives of the project and of COOPI in Nigeria if requested by the Protection Officer;
- Participate in the field work of the nutrition survey (impact assessment)
- Perform any other action related with the position needed to achieve the objectives of the projects and of COOPI Nigeria if requested by his/her supervisor.
Requirements:
- Bachelor Degree in Education, Social Sciences or other relevant field
- Prior experience (at least 2 years) working in complex emergency context as Case worker
- Good analysis and problem-solving capability, and effective reporting writing skills
- Excellent Microsoft Office applications skills (Excel, Word, Power point, Emails, Skype, Web researchers)
- Knowledge of and adherence to COOPI Code of Conduct, understands other international development guidelines
- Fluency in English
- Knowledge and significant experience in training and supervision processes
- Good communicator, strong listening capacity, open minded, proactive and creative
- Respectful and inclusive of individual and cultural differences
- Knowledge of the local language (Hausa and Kanuri)
Preferred:
- Good knowledge of the intervention area/s and local context.
How To Apply
Candidates should send their Applications which should include CV's (max 3 pages), Cover Letter (max 1 page), and minimum three qualified reference contacts to: financial.maiduguri@coopi.org with “Application for Case Worker Supervisor” as subject.
Sorry the application deadline for this job has elapsed
