POSITION : Customer Service / Credit Control Executive
Responsibilities
Ensure that all transactions are compliant with Company's policies.
Undertake account reconciliations as required and ensure monthly processing deadlines are met as required.
Promote an efficient and professional image at all times demonstrated by the highest possible standards of accuracy and attention to detail.
Deals directly with customers either by telephone, electronically or face to face.
Ensures prompt response to all customer inquiries.
Handles and resolves customers’ complaints in a timely manner.
Maintaining a close liaison with the sales department so that credit issues are resolved smoothly.
Checking customer's credit situation.
Dealing with internal queries about payments, ensuring customers pay on time and negotiating re-payment plans.
Assist in the setting up of the credit control system and ensures that debts are paid in a timely manner.
Chase overdue invoices by telephone, email & letter within agreed timescales and maintain accurate records of all chasing activity.
Regularly making contact with customers to ensure all relevant debts are managed as necessary and identify changes in payment patterns and propose action to avert indebtedness.
Keeps records of customers’ interactions and transactions.
Records details of inquiries, comments, complaints and records details of actions taken.
Maintains a comprehensive customer data base.
Ensures that all required customer meetings are scheduled, attended and documented.
Analyses and documents loss of clients.
Assesses guards’ uniforms/appearance during visits and issues reports.
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